Experienced Work-from-Home Customer Service Representative – Deliver Exceptional Experiences with blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark, a global leader in providing new-age customer experience solutions, as a Work-from-Home Customer Service Representative.
About blithequark
blithequark is a dynamic organization that empowers its employees to be the best versions of themselves. With 46 locations in 13 countries and over 40,000 employees, we deliver deeper relationships through better insights and outcomes for our partners. Our commitment to innovation, diversity, and inclusion has earned us a reputation as a trusted partner in the industry. We're not just looking for employees – we're looking for Brand Champions who will help us shape the future of customer experience.
Who are our Brand Champions?
Our Brand Champions are problem-solvers at heart, with a passion for delivering best-in-class customer service. They're high-energy individuals who thrive in fast-paced environments, building genuine connections with customers and exceeding expectations. At blithequark, we believe in a partnership both internally and externally with our clients and customers. We provide our services in multiple industries, including cable/telecommunications, education, financial, retail, healthcare, and more. Our goal is to ensure that we align your skills within our unique industry, allowing you and your customers to feel supported and satisfied in every interaction.
A Day in the Life of a Brand Champion
As a Work-from-Home Customer Service Representative, you'll be working diligently with your customers, providing them with solutions, answering general customer service questions, and driving customer satisfaction for our clients. You'll own all your customer interactions, with a goal of one call resolution. Your expert service will position blithequark as the employer and provider of choice. You'll end your day satisfied in knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted.
Why blithequark?
* Competitive pay starts at a minimum of $14 per hour
- Unique culture experience that evolves each day
- Opportunity to be a business partner, contributing to a culture of diversity, inclusion, understanding, engagement, solutions, and opportunity
- Paid virtual training and continuous development through coaching and self-paced career-directed course trainings
- Employee perks and discounts with national programs, community engagement programs, and more
What Can You Expect After You Apply?
A unique opportunity to experience a "day in the life" of an employee, a comprehensive, fun, and engaging assessment of your current skillset, behavioral attributes, and overall measurement of success in our environment. You'll also have an opportunity to tell us about yourself prior to our virtual interaction! This is a great way to determine if blithequark is the fit you're looking for in your new career. Our talent team will then review your profile and take the next steps in converting you to a blithequark Team Member!
Brand Champion Skillset
* 18 years of age or older
- High School Diploma or GED
- Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections
- Excellent Communications skills
- Desire to actively engage and listen to your customers
- Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution
- Ability to learn new concepts quickly and efficiently, and apply those learnings in real-time
Work from Home Equipment You Will Need
* High speed internet with a minimum speed of 20Mbps download and 10Mbps upload
- Ethernet cable connection (no wi-fi)
- Personal desktop or laptop computer with Windows 10 Operating System, minimum of 2 core processor with 2GHz processor speed and at least 8GB RAM
- USB headset with microphone
- Webcam
- Chromebooks/Mac computers cannot be utilized for this position
Benefits
* 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- Work from home
Shift
* 8 hour shift
Work Location
* Remote
How to Apply
If you're ready to take the next step in your career and join a dynamic organization that values innovation, diversity, and inclusion, apply now! Visit our careers page using this link: https://tinyurl.com/blithequarkWFH
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment. Apply for this job