Experienced Customer Service Support Representative (Remote) – Patient Billing and Financial Operations

At blithequark, we're on a mission to revolutionize the healthcare industry by making comprehensive genetic information accessible to guide health decisions across all stages of life. As a dedicated team member, you'll be part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. We're inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world.

Join Our Team and Make a Difference

As a Customer Service Support Representative at blithequark, you'll be on the frontlines responding to a variety of clinician and patient billing-related inquiries. You'll work cross-functionally across multiple departments, including sales, operations, billing, and lab teams, to serve our patient and client needs. Your exceptional customer service skills, attention to detail, and ability to work independently will make you an invaluable asset to our team.

Responsibilities:

* Be well-versed in all processes and policies to respond clearly to high-volume billing phone and email inquiries

• Collect patient payments through email, phone calls, or standard mail correspondence
• Set up payment plans directly with patients
• Work closely with other functional areas to increase revenue
• Resolve discrepancies, when required
• Identify issues and suggest potential improvements
• Develop collection methods that consistently lead to achieving or exceeding company financial goals
• Collaborate with your team to create ways to increase cash collections while providing the best service and experience to patients
• Participate in projects that extend beyond your day-to-day to stretch you to think outside the box

Qualifications:

* Minimum High School diploma or equivalent required; Bachelor's degree preferred

• 1+ year experience working in a client-facing role in a work setting that is heavily customer-focused or 2+ years of work experience post-college
• Ability to work remotely
• Ability to work independently and commit to a structured environment
• Experience using Google Apps, Mac OS X, and CRM applications (i.e., Salesforce)
• Bilingual a plus

Remote Work Requirements:

* Must have high-level Internet speed (50 mbps) connectivity

• Dedicated work-from-home space
• Ability to manage time and tasks independently while maintaining productivity
• Must meet weekly and monthly production goals
• Effective communication skills
• Alpha-Numeric Data Entry proficiency
• 10-key experience

What You Bring:

* Exceptional attention to detail and organizational abilities

• Outstanding customer service/phone communication skills and ability to complete a high volume of calls
• High energy, self-starter, great teammate, and ready to roll up your sleeves to get things done
• Strong work ethic and commitment to improving patients' lives while being flexible and adaptable with a drive to go above and beyond
• Enjoy problem-solving in a dynamic, fast-paced, team-based, and rapidly changing environment

What We Offer:

* Competitive hourly rate of $15.00 to $18.00 or (State/Local minimum wage, if higher)

• Comprehensive benefits package, including:

+ Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan + Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Equal Opportunity Employer:

blithequark is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon:

• Race
• Religion
• Color
• National origin
• Gender (including pregnancy or other medical conditions/needs)
• Family or parental status
• Marital, civil union or domestic partnership status
• Sexual orientation
• Gender identity
• Gender expression
• Personal appearance
• Age
• Veteran status
• Disability
• Genetic information
• Any other legally protected characteristic

Accessibility:

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at blithequark Accessibility.

Privacy Statement:

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Apply Now:

Ready to join our team and make a difference in the lives of our patients? Apply now by clicking the link below: Apply Job! Apply for this job