Remote Customer Care Specialist - $17.50/hour - 1099 Contractor - Starts on 9/16

At blithequark, we're passionate about bringing people together and creating meaningful connections. As a Remote Customer Care Specialist, you'll play a vital role in driving exceptional customer experiences, resolving issues, and building lasting relationships with our clients and their customers. If you're a driven, resourceful, and enthusiastic individual with a passion for delivering top-notch service, we want to hear from you!

About blithequark

blithequark is a dynamic organization that values people and relationships above all else. We believe that every connection, every interaction, and every relationship matters. Our team is dedicated to creating a culture of empathy, understanding, and excellence, and we're looking for like-minded individuals to join our mission.

Job Summary

As a Remote Customer Care Specialist, you'll be responsible for providing exceptional customer support via phone, chat, and email. You'll work closely with our quality and training team to ensure that you're delivering high-quality service, staying up-to-date with product knowledge, and meeting key performance indicators (KPIs). If you're a self-starter with excellent communication skills, a positive attitude, and a passion for delivering results, we encourage you to apply.

Responsibilities

* Respond to client requests and inquiries via phone, including product purchases, service & quality inquiries, order status, product information, and general client support issues.

• Demonstrate high standards for quality service and maintain a positive attitude in all interactions.
• Keep up-to-date with product/procedural knowledge and assess industry trends to provide informed support.
• Work in tandem with the quality and training team to self-manage performance expectations and maintain an open communication line with Team Lead/Quality Advocate/Trainer and Manager for support and personal development.
• Maintain business acumen, courtesy, and professionalism when dealing with all client contacts.
• Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately.
• Be punctual to work and adhere to all schedules and deadlines, both scheduled and special projects.
• Strive to exceed key performance indicators (KPIs) and quality goals as outlined by management.
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email.

Requirements

* 2-3 years' experience in a business/professional environment, preferably in the service industry.

• Comparable experience in an office environment encouraged.
• Self-starter with ability to manage workload efficiently.
• Exceptional written communication skills.
• Demonstrate ability to deliver a high level of client service under high volume.
• Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen.
• Professional, upbeat, and engaging oral and/or written communication.
• Ability to develop relationships with clients, even in difficult situations.
• Ability to advise and counsel clients in a quick and efficient manner.
• Must be computer literate and internet savvy, e-commerce and online shopping experience preferred.
• Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service).
• Excellent Data Entry skills / 45-55 wpm minimum.
• Must be flexible and be ready to work in a dynamic shift environment, weekends and evening shifts may be required.

Preferred Qualifications

* Prior customer service/troubleshooting experience.

• Experience in retail sales and call center environments.
• Strong knowledge of client relationship management tools and software.

Work Environment and Culture

* Work from home with a dedicated workspace.

• Flexible scheduling with 8-hour shifts, weekends, and evening shifts required.
• Collaborative and supportive team environment.
• Opportunities for professional growth and development.
• Recognition and rewards for outstanding performance.

Compensation and Benefits

* $17.50/hour production pay.

• $14.50/hour training pay.
• Referral program.
• Work from home.
• Flexible scheduling.

Equipment and Technology Requirements

* Windows-based computer (Macbook and Chromebooks not allowed).

• Dual Core 1.2 GHz or better CPU.
• 40 GB or more of available space on hard drive.
• 8 GB of RAM or better.
• Windows 10 Professional operating system.
• Dual monitors with 1280 x 1024 (SXGA) screen resolution.
• Hard-wired internet connection with minimum 45 Mbps download speed and 10 Mbps upload speed.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job