Experienced Customer Care Specialist – Remote Customer Service Representative for Household Goods Move Management

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join blithequark, a leading household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. At blithequark, we're dedicated to providing fast, easy, and efficient relocation experiences for over 300,000 military and government households every year. As a Customer Care Specialist, you'll play a vital role in ensuring our customers receive exceptional service and support throughout their moving journey. With cutting-edge technology and proven logistics expertise, we're transforming the moving process by continuously evaluating, refining, and improving our tools and techniques.

About blithequark

blithequark is a premier household goods move management service provider, committed to delivering solutions that change the world. Our team is passionate about our people, sustainability, and our Zero Harm culture, which informs all that we do and drives our ongoing journey toward being a more inclusive and diverse company. We believe that by embracing individual differences and perspectives, we can develop innovative solutions for the most challenging problems and create a safer, more resilient work environment.

Responsibilities

As a Customer Care Specialist, you'll be responsible for providing immediate support to answer customer inquiries, troubleshoot application access, and network with internal and external move partners to resolve concerns. Your goal will be to be readily available and responsive to meet customer needs with exceptional quality and service. Key responsibilities include:

• Answering inbound calls, chats, emails, and texts from customers, internal colleagues, and external partners
• Ensuring first call resolution through problem-solving and effective communication
• Counseling customers on their entitlements for their move
• Troubleshooting with customers on how to use the blithequark Connect Application
• Providing accurate details of the status of customer moves at designated points
• Completing outbound communications to customers and business partners
• Resolving customer, agent, or military base inquiries and concerns
• Identifying and resolving issues utilizing critical thinking skills and sound judgment
• Utilizing strong time management, organization skills, and prioritization in a fast-paced environment
• Maintaining a complete and accurate record of all contacts, both internally and externally, in relevant systems

Requirements

To succeed in this role, you'll need:

• High School Diploma, GED, or equivalent education experience
• 1+ year customer service experience, with military move experience preferred
• Must be a U.S. citizen due to contractual requirements
• Demonstrated experience working in a multi-channel (voice, chat, email, and text) contact center
• Attention to detail, handling work with better-than-average accuracy and quality
• Ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills, patience, and empathy
• Proficient with basic computer skills
• Schedule flexibility, including nights, weekends, and holidays
• Ability to work remotely from home with a stable, secure internet connection

Preferred Qualifications

* Bilingual

• Prior military move management experience
• Schedule flexibility, including nights, weekends, and holidays

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• Paid time off (PTO) with three weeks of PTO for newly hired employees
• 401(k) Health and Wellness Programs
• Disability, Life, and AD&D insurance
• Employee Support program
• Family Support: Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• Travel Accident & Medical TRICARE Supplement Plan
• Voluntary Benefit Plans
• And more!

Inclusion and Diversity at blithequark

At blithequark, we're passionate about our people, sustainability, and our Zero Harm culture. We believe that by embracing individual differences and perspectives, we can develop innovative solutions for the most challenging problems and create a safer, more resilient work environment. Our commitment to inclusion and diversity is central to our team's philosophy and fosters an environment of real collaboration across cultures and locations.

How to Apply

If you're a customer service professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to register your interest and submit your application.

Important Note

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information. Apply for this job