Remote Bilingual Benefits Navigator I (El Paso, Texas)

About the position This vital, patient-centric role provides education and guidance to DaVita patients about health insurance and the implications of different insurance options. Based at DaVita World Headquarters in downtown Denver, these teammates help patients across the country understand their insurance options and make informed employment and insurance decisions. The Benefits Navigator must have the emotional maturity and professionalism to directly interact with patients, clinical teammates, billing office teammates, and senior leadership, as well as the ability to work successfully with cross-functional DaVita teams. The Benefits Navigator will help alleviate the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs. To be successful, the Benefits Navigator must have a passion for customer service and the ability to build trust and rapport with patients and teammates over the phone. Teammates in this role will gain expertise in motivational interviewing as well as expert knowledge of commercial and government health insurance benefits, financial assistance programs, and work leave options. Through our commitment to training, growth and quality, you will have the opportunity to further your career while working in an award-winning environment that enables teammates to thrive both professionally and personally. At DaVita, we often say that we are a community first and a company second. We work hard to serve our patients and teammates, and honor the DaVita Core Values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun.

Responsibilities

• Responsible for patient education while staying within established compliance parameters for the company and program.
• Identifies and effectively communicates opportunities to better the insurance status of the patients, alleviating financial risk and burden.
• Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary.
• Completes insurance assessments/evaluations for patients.
• Accurately documents and classifies patient education sessions.
• Provides a high-level of customer service to patients to ensure educational needs are met.
• Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns.
• Attends team meetings, phone conferences, and trainings as needed.
• Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education.
• Builds and maintains relationships with field partners to ensure seamless patient support.
• Participates in Team/Department/Village-wide Improvement Projects as needed.
• Other duties as assigned.

Requirements

• High School Diploma.
• Minimum of two (2) years' experience in customer service, healthcare organization, insurance company or related field - Preferred.
• Intermediate computer skills and proficiency in MS Word and Outlook.
• Beginner proficiency in MS Excel and PowerPoint.
• Experience in healthcare industry/healthcare organization working with a clinical team and patients - Preferred.
• Demonstrate extensive understanding of insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity), COBRA benefit options, medical leave options, American with Disabilities Act, Coordination of Benefits, Federal and State level health coverage benefits as they relate to ESRD - Preferred.
• Experience in case management and/or social work - Preferred.
• Fluency in Spanish - Preferred.

Benefits

• 401k match
• healthcare coverage
• broad range of other benefits

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