Experienced Customer Service Representative – Remote Opportunity to Deliver Exceptional Guest Experiences

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a world-renowned cruise line that's redefining the art of travel. As a Customer Service Representative, you'll be at the forefront of our mission to enrich people's perspectives through inspired travel.

About blithequark

blithequark is the world's best small ship cruise line, known for its intimate yacht-style experience and unique voyages to the world's best small ports and hidden harbors. Our three sailing yachts and three all-suite yachts carry just 148 to 342 guests, offering an unparalleled level of personalization and attention to detail. At blithequark, we're not just a cruise line – we're a community of like-minded individuals who share a passion for exploration, discovery, and making unforgettable memories.

Our Mission, Vision, and Values

Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. Our vision is to enrich people's perspectives through inspired travel. Our values are the foundation of our culture and guide everything we do:

• Welcoming: We create a sense of belonging and warmth for our guests and colleagues alike.
• Innovative: We're always pushing the boundaries of what's possible and exploring new ways to deliver exceptional experiences.
• Now: We're present in the moment, always striving to make the most of every opportunity.
• Discipline: We're committed to excellence and adhere to the highest standards of quality and professionalism.
• Serve: We put our guests and colleagues at the heart of everything we do, always seeking to exceed their expectations.
• Teamwork: We're a collaborative and supportive community that works together to achieve our goals.
• Authentic: We're true to ourselves and our values, always staying true to our mission and vision.
• Responsible: We're mindful of our impact on the world and strive to make a positive difference in everything we do.

Job Summary

As a Customer Service Representative, you'll be the primary point of contact for our guests and travel advisors, providing exceptional service and support via phone, email, chat, and other channels. You'll work in a fast-paced, dynamic environment, handling a high volume of calls and contacts while maintaining a professional and calm demeanor at all times. This is a remote work opportunity, allowing you to work from the comfort of your own home and enjoy a flexible schedule.

Responsibilities

* Conduct daily production work related to the processing of bookings in our systems and subordinate systems, with high-level booking quality and accuracy.

• Process reservations, revisions, cancellations, booking notes, and all aspects of bookings using our reservation system.
• Apply company policy effectively to bookings.
• Provide 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all times.
• Act as the primary call and contact agent for all service-related inquiries by phone, email, and Windstar Website Chat agent contacts.
• Assist in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookings.
• Perform sales call backup to Reservations in peak call times, as directed by management.
• Adhere to company policy and procedure.
• Demonstrate a strong functional knowledge of the Windstar product.
• Advise supervisor of all problems and recommended resolution in a timely manner.
• Assist Guests or Travel Advisors in troubleshooting on MyWindstar or related external Windstar Systems.
• Other duties as assigned by management.

Qualifications

* Cruise or tour operations/reservations experience preferred but not required.

• Previous customer service experience preferred.
• Must be able to communicate in writing and verbally with professionalism, credibility, and confidence. Present information in a positive and convincing manner.
• Capability to organize and manage multiple tasks simultaneously.
• Self-starter with excellent task management skills.
• A basic understanding in all Microsoft Office programs.

Benefits

As a full-time employee of blithequark, you'll enjoy a comprehensive benefits package, including:

• Medical, Dental & Vision
• HSA & FSA
• Life & Disability
• Accident, Hospital & Critical Illness
• Pet Insurance
• Vacation, Sick Time, and paid Holidays
• 401(k) with Company Match
• Employee Assistance Plan
• Education Assistance
• Employee Discounts & Travel Deals

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home, enjoying a flexible schedule and the ability to work in a quiet, distraction-free environment. Our team is collaborative, supportive, and passionate about delivering exceptional experiences. We're committed to creating a diverse and inclusive workplace, where everyone feels valued and respected.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills and careers. We offer a range of training and development opportunities, including:

• On-the-job training and coaching
• Online courses and webinars
• Mentorship programs
• Leadership development opportunities

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team!

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to a diverse and inclusive workplace. We're proud to be an employer of choice for people from all backgrounds and perspectives. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status. Apply for this job