Experienced Customer Support Associate, French Language – Delivering Exceptional Customer Experience in a Dynamic Remote Environment
At blithequark, we empower users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Australia, and a remote workforce. As a Customer Support Associate, you will be on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand.
About blithequark
blithequark is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit [https://www.blithequark.com/about/careers](https://www.blithequark.com/about/careers).
Key Responsibilities
As a Customer Support Associate, you will be responsible for: - Responding to customer-submitted live chats and email in a timely manner - Queue-based, typing work will account for approximately 90% of the role - Live Chat is our primary channel of support in this role - Troubleshooting and guiding customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries - Independently meeting targets across Quality, Productivity, and Customer Satisfaction, in email and live chat - Staying up to date on new product features and improvements - Identifying isolated customer experiences and escalating important issues
Who We're Looking For
We're looking for a highly motivated and customer-focused individual who: - Has open availability to work a 40 hour work week that spans weekends and holidays as our customers need us - Has 1+ years customer-facing experience required in a similar role (retail, hospitality, online support) - Has expertise with written communication and the ability to spot spelling and grammar errors - Has proficiency with decoding conversations, identifying the cause, and aligning on end goals - Can prioritize competing requests - Has familiarity with the blithequark platform - Has consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer-focused - Has written and verbal fluency in both English and French
Benefits & Perks
As a valued member of our team, you will enjoy: - Health insurance with 100% covered premiums for you, your spouse or partner, and your dependent children, including medical, dental, and vision - Life and Income Protection - Fertility and adoption benefits - Headspace mindfulness app subscription - Global Employee Assistance Program - Pension benefits with employer match - Flexible paid time off - 26 weeks paid maternity leave & 12 weeks paid paternity leave - 2 weeks paid family care leave - Education reimbursement - Employee donation match to community organizations - 8 Global Employee Resource Groups (ERGs) - Free lunch and snacks - Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral
Work Environment & Company Culture
As a remote Customer Support Associate, you will have the flexibility to work from the comfort of your own home office. Our team is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We strive to be an equal opportunity workplace and welcome applications from candidates of all backgrounds.
Compensation & Perks
We offer a competitive salary and benefits package, including health insurance, life and income protection, and pension benefits. You will also have access to flexible paid time off, education reimbursement, and employee donation match to community organizations.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!
Equal Employment Opportunity
blithequark is an equal opportunity employer and welcomes applications from candidates of all backgrounds. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Apply for this job