Experienced Customer Engineering Manager – Automation Testing (Selenium) / Solutions Engineering

At blithequark, we're revolutionizing the software testing landscape with our cutting-edge platform, powering over 2 million tests every day across 19 global data centers. As a leader in the B2B SaaS space, we're seeking an exceptional Customer Engineering Manager to spearhead a high-performing team that partners with sales to drive revenue growth. If you're a seasoned engineering professional with a passion for Selenium and solutions engineering, we want to hear from you.

About blithequark

blithequark is a software testing powerhouse that's changing the game. Our platform is the go-to solution for companies looking to streamline their testing processes and ensure seamless software delivery. With a global presence and a team of innovators, we're committed to pushing the boundaries of what's possible in the world of software testing.

The Role

As a Customer Engineering Manager at blithequark, you'll be responsible for leading a high-performing team that partners with sales to deliver revenue growth. You'll work closely with our sales team to understand customer needs and develop tailored solutions that meet their requirements. Your expertise in Selenium and solutions engineering will be invaluable in driving the success of our customers and our business.

Key Responsibilities

* Lead a high-performing team of customer engineers to deliver revenue growth through strategic partnerships with sales

• Collaborate with sales teams to understand customer needs and develop tailored solutions that meet their requirements
• Develop and maintain strong relationships with key customers to ensure their success and satisfaction with blithequark's platform
• Provide technical guidance and support to customers, ensuring they get the most out of our platform
• Work closely with our product team to identify areas for improvement and drive innovation in our platform
• Develop and implement processes and procedures to ensure efficient and effective delivery of customer engineering services
• Stay up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation and growth at blithequark

Requirements

* 10-15 years of engineering experience in the B2B SaaS space

• Prior experience as an Automation Test Manager or Lead, particularly with hands-on expertise in Selenium
• Experience in Solutions Engineering, Pre-Sales, or Consulting roles with a technical background
• Bachelor’s degree in Computer Science or a related technical discipline
• Hands-on knowledge of one or more programming languages (e.g., Java, C#, Python, Ruby, JavaScript)
• Proficiency with development tools and IDEs (Eclipse, IntelliJ IDEA, Visual Studio, Maven, Git)
• Experience building or maintaining automation frameworks (JUnit/NUnit, TestNG, Selenium, Appium, Cucumber, NightWatchJS, WebDriverIO)
• Familiarity with Continuous Integration (CI) tools (Jenkins, Bamboo, TeamCity, Azure DevOps)
• Understanding of networking and security protocols (TCP/IP, HTTP, SSL, VPNs, IPsec, firewalls)
• Excellent written and verbal communication skills, with a focus on improving collaboration in a fast-paced, high-dynamic team environment

Essential Qualifications

* Proven track record of success in a customer-facing role, with a focus on delivering revenue growth and customer satisfaction

• Strong technical expertise in Selenium and solutions engineering, with the ability to communicate complex technical concepts to non-technical stakeholders
• Excellent leadership and management skills, with the ability to motivate and inspire a high-performing team
• Strong analytical and problem-solving skills, with the ability to identify areas for improvement and drive innovation

Preferred Qualifications

* Experience working in a cloud-based environment, with a focus on scalability and reliability

• Familiarity with DevOps practices and tools, such as Docker, Kubernetes, and Ansible
• Experience working with agile methodologies, such as Scrum or Kanban
• Strong understanding of cloud security and compliance, with a focus on ensuring the security and integrity of customer data

Skills and Competencies

* Strong technical expertise in Selenium and solutions engineering

• Excellent leadership and management skills, with the ability to motivate and inspire a high-performing team
• Strong analytical and problem-solving skills, with the ability to identify areas for improvement and drive innovation
• Excellent written and verbal communication skills, with a focus on improving collaboration in a fast-paced, high-dynamic team environment
• Strong understanding of cloud security and compliance, with a focus on ensuring the security and integrity of customer data

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Engineering Manager, you'll have access to a range of learning and development opportunities, including:

• Regular training and development programs, focused on improving technical skills and knowledge
• Mentorship and coaching from experienced leaders and engineers
• Opportunities to work on high-visibility projects and initiatives, with a focus on driving innovation and growth
• A culture of continuous learning and improvement, with a focus on staying up-to-date with industry trends and emerging technologies

Work Environment and Company Culture

At blithequark, we're proud of our remote-first work environment, which allows our employees to work from anywhere in India. We believe that this approach enables us to attract and retain the best talent, while also promoting work-life balance and flexibility. Our company culture is built around a set of core values, including:

• Collaboration and teamwork
• Innovation and creativity
• Customer focus and satisfaction
• Continuous learning and improvement
• Diversity and inclusion

Compensation, Perks, and Benefits

As a Customer Engineering Manager at blithequark, you'll be eligible for a range of compensation, perks, and benefits, including:

• Medical insurance for self, spouse, up to 2 dependent children and Parents or Parents-in-law up to INR 5,00,000
• Gratuity as per payment of Gratuity Act, 1972
• Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends
• Remote-First work environment that allows our people to work from anywhere in India
• Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience

Conclusion

If you're a seasoned engineering professional with a passion for Selenium and solutions engineering, we want to hear from you. As a Customer Engineering Manager at blithequark, you'll have the opportunity to lead a high-performing team, drive revenue growth, and make a real impact on our customers and our business. Apply now to join our team and be a part of our mission to revolutionize the software testing landscape. Apply for this job