Experienced Customer Service Representative - Mandarin and English

Join the dynamic team at blithequark, a one-of-a-kind marketplace for buying and selling special objects, as we continue to revolutionize the way people connect with unique items from around the world. As a Customer Service Representative, you will play a vital role in ensuring that our customers receive exceptional support and service, fostering a positive experience that drives loyalty and growth. About blithequark At blithequark, every day brings the extraordinary. Whether it's a rare sports memorabilia item, a stunning piece of art, or a one-of-a-kind collectible, we encounter exceptional objects every day. With over 20 million unique objects sold to date, we're on a mission to become the world's most popular destination for special objects. Our core values - taking ownership and driving impact, being open to change and feedback, and being passionate about our mission and our customers - guide everything we do. The Role As a Customer Service Representative, you will be the face of blithequark, engaging and delighting our customers through complex challenges and disputes. You will be responsible for: * Providing exceptional customer support via diverse channels (chat, email, phone, social media) * Resolving customer queries and complaints in a timely and accurate manner * Mediating disputes between sellers and buyers to find mutually beneficial solutions * Collaborating with Sales and Experts to improve the overall customer experience * Providing valuable feedback on possibilities for improvements in our services Who We're Looking For We're seeking a motivated and empathetic individual who is passionate about providing excellent customer support. You will be: * A professional with strong communication skills in Mandarin and English * Analytical and critical thinking skills, with the ability to quickly switch between various customer channels * Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.) * Able to positively interact with your team and other departments * Available to work 40 hours per week, with a willingness to commute to our Lisbon office and work in the office at least 2 days per week * Flexible with working at least 2 weekends a month and on some public holidays What We Offer In return for your hard work and dedication, we offer: * A competitive Annual Gross Base Salary of €18,000-€23,000, depending on your level, competencies, and overall experience * Health Insurance from day 1, including dental coverage, with access to multiple hospitals and clinics and a vast wellness network * A Work From Home Allowance to help with your monthly household bills * Commuting between your home and our office is covered by blithequark * Amazing Office right in the centre of Lisbon Why You'll Love Working with Us At blithequark, we're passionate about creating a visible impact, learning and growing together, and celebrating life's moments. You'll have the opportunity to: * Create a visible impact by working at scale in a global organisation that serves millions of customers across 80+ categories * Learn and grow with us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression * Be part of a culture of connection, where we foster an inclusive and queer-friendly work environment, committed to making every blithequarkian feel welcomed and empowered * Celebrate life's moments with us, including an extra day off each year to "Pursue Your Passion" and additional time off for significant work anniversaries and life's big moments Our Offices and Way of Working Our vibrant offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect. Most blithequarkians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model, with 2 out of 5 days spent in the office to collaborate and connect with colleagues. Interested? Apply directly with an English CV and cover letter by submitting your information below. By submitting your application, you agree to blithequark's Applicant Privacy Policy. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Originally posted on Himalayas. Apply To this Job HTML Job Description

Experienced Customer Service Representative - Mandarin and English

Join the dynamic team at blithequark, a one-of-a-kind marketplace for buying and selling special objects, as we continue to revolutionize the way people connect with unique items from around the world. As a Customer Service Representative, you will play a vital role in ensuring that our customers receive exceptional support and service, fostering a positive experience that drives loyalty and growth.

About blithequark

At blithequark, every day brings the extraordinary. Whether it's a rare sports memorabilia item, a stunning piece of art, or a one-of-a-kind collectible, we encounter exceptional objects every day. With over 20 million unique objects sold to date, we're on a mission to become the world's most popular destination for special objects. Our core values - taking ownership and driving impact, being open to change and feedback, and being passionate about our mission and our customers - guide everything we do.

The Role

• Providing exceptional customer support via diverse channels (chat, email, phone, social media)
• Resolving customer queries and complaints in a timely and accurate manner
• Mediating disputes between sellers and buyers to find mutually beneficial solutions
• Collaborating with Sales and Experts to improve the overall customer experience
• Providing valuable feedback on possibilities for improvements in our services

Who We're Looking For

• A motivated and empathetic individual who is passionate about providing excellent customer support
• A professional with strong communication skills in Mandarin and English
• Analytical and critical thinking skills, with the ability to quickly switch between various customer channels
• Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.)
• Able to positively interact with your team and other departments
• Available to work 40 hours per week, with a willingness to commute to our Lisbon office and work in the office at least 2 days per week
• Flexible with working at least 2 weekends a month and on some public holidays

What We Offer

• A competitive Annual Gross Base Salary of €18,000-€23,000, depending on your level, competencies, and overall experience
• Health Insurance from day 1, including dental coverage, with access to multiple hospitals and clinics and a vast wellness network
• A Work From Home Allowance to help with your monthly household bills
• Commuting between your home and our office is covered by blithequark
• Amazing Office right in the centre of Lisbon

Why You'll Love Working with Us

• Create a visible impact by working at scale in a global organisation that serves millions of customers across 80+ categories
• Learn and grow with us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression
• Be part of a culture of connection, where we foster an inclusive and queer-friendly work environment, committed to making every blithequarkian feel welcomed and empowered
• Celebrate life's moments with us, including an extra day off each year to "Pursue Your Passion" and additional time off for significant work anniversaries and life's big moments

Our Offices and Way of Working

Our vibrant offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect. Most blithequarkians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model, with 2 out of 5 days spent in the office to collaborate and connect with colleagues.

Interested?

Apply directly with an English CV and cover letter by submitting your information below. By submitting your application, you agree to blithequark's Applicant Privacy Policy.

If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Originally posted on Himalayas.

Apply To this Job Apply for this job