Experienced Customer Success Manager – Global Payroll and HR Platform

At blithequark, we're revolutionizing the way businesses operate globally by providing an all-in-one payroll and HR platform. Our vision is to unlock global opportunity for every person, team, and business, and we're looking for a talented Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for building genuine and durable customer relationships, driving revenue growth, and providing strategic guidance on operational and product-related issues.

About blithequark

blithequark is the fastest-growing Software as a Service (SaaS) company in history, transforming how global talent connects with world-class companies. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. With a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google, we're proud of our achievements and customer satisfaction.

Why Join blithequark?

At blithequark, you'll have the opportunity to tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Our workforce deserves fair and competitive pay that meets them where they are, with scalable benefits, rewards, and perks that reflect our commitment to inclusivity and access for all.

Responsibilities

As a Customer Success Manager at blithequark, you will be responsible for:

• Building genuine and durable customer relationships, identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Identifying and flagging risks that will lead to customer churn
• Providing a high-quality experience to our customers on a day-to-day basis
• Coordinating with internal stakeholders to ensure timely response and completion of customer requests
• Driving adoption of platform features that will lead to a better customer experience and better retention
• Collecting product and operational feedback and sharing it with relevant internal stakeholders

Requirements

To be successful in this role, you will need:

• 2+ years of experience in a customer-facing role, preferably in a technology or SaaS company
• A strong desire to be in the technology space and a passion for building relationships with clients
• A reliable, motivated self-starter with a passionate growth mentality
• A solid track record of achievement, with success in a top-tier company, delivering quantifiable business impact, quickly assuming responsibilities, or winning competitive awards
• A strong analytical foundation with the ability to manipulate and synthesize data
• The ability to work in a fast-paced environment, with a high degree of responsibility and a willingness to take calculated risks
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders

Preferred Qualifications

* Previous experience in a customer success or advisory role, such as consulting

• A strong understanding of the technology and SaaS industries, with a passion for innovation and disruption
• Experience working with global teams and clients, with a strong understanding of cultural and linguistic differences
• A strong track record of driving revenue growth and expansion, with a focus on customer satisfaction and retention

Total Rewards

Our total rewards programs reflect our commitment to inclusivity and access for all. Some of the benefits you can expect include:

• Stock grant opportunities dependent on your role, employment status, and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

Work Environment and Culture

At blithequark, we're committed to creating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives. We're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.

How to Apply

If you're a motivated and results-driven individual with a passion for building relationships and driving revenue growth, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives. We're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.

Accommodation Request

blithequark will provide accommodation on request throughout the recruitment, selection, and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [insert contact information] of the nature of the accommodation that you may require, to ensure your equal participation.

Automated Employment Decision Tool

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

Data Protection

For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: [insert link]. Apply for this job