Experienced Customer Service Representative & Mandarin & English Speaker – Special Objects Marketplace

Are you passionate about delivering exceptional customer experiences and working with a diverse team of like-minded individuals? Do you have a flair for languages and a knack for problem-solving? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Representative & Mandarin & English Speaker. At blithequark, we're a one-of-a-kind marketplace for buying and selling special objects, with a mission to become the world's most popular destination for unique items. Our team is passionate about providing an exceptional level of service to our customers, and we're looking for someone who shares our enthusiasm and values.

What does the role involve?

As an Experienced Customer Service Representative & Mandarin & English Speaker, you'll be the face of blithequark, engaging and delighting our customers through various channels, including chat, email, phone, and social media. You'll be responsible for resolving complex customer queries, mediating disputes between sellers and buyers, and ensuring that customer complaints are addressed in a timely and effective manner. You'll work closely with our Sales and Expert teams to improve the overall customer experience, providing valuable feedback on opportunities for improvement in our services. Your role will play a crucial part in ensuring that our customers return to our platform regularly, directly contributing to the growth of our business.

This is who you are

To succeed in this role, you'll need to be motivated by providing exceptional customer experiences, with strong communication skills in Mandarin and English. You'll be analytical and critical thinking, with a patient and empathetic approach to problem-solving. Your experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.) will be beneficial, as will your ability to quickly switch between various customer channels.

Key responsibilities:

* Provide exceptional customer service through various channels, including chat, email, phone, and social media

• Resolve complex customer queries and mediate disputes between sellers and buyers
• Ensure that customer complaints are addressed in a timely and effective manner
• Work closely with Sales and Expert teams to improve the overall customer experience
• Provide valuable feedback on opportunities for improvement in our services
• Analyze customer data to identify trends and areas for improvement

Essential qualifications:

* Professional speaking and writing skills in Mandarin and English

• Strong analytical and critical thinking skills
• Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.)
• Ability to quickly switch between various customer channels
• Ability to positively interact with your team and other departments
• Available to work 40 hours per week
• Willing to commute to our Lisbon office and work in the office at least 2 days per week
• Flexible with working at least 2 weekends a month and on some public holidays

Preferred qualifications:

* Previous experience in a similar role at a fast-paced, dynamic company

• Experience working with a diverse team and customer base
• Knowledge of customer relationship management (CRM) software
• Experience with data analysis and reporting

Skills and competencies:

* Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Ability to adapt to changing priorities and deadlines
• Strong attention to detail and organizational skills
• Ability to work collaboratively as part of a team

Career growth opportunities and learning benefits:

At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including:

• Clear development plans and mentorship programs
• Training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A culture of connection and collaboration, where you can share your ideas and learn from others

Work environment and company culture:

Our vibrant offices in Lisbon are designed to inspire and connect, with a hybrid work model that allows you to work from home and in the office. You'll be part of a diverse and inclusive team, with a passion for delivering exceptional customer experiences. We foster an inclusive and queer-friendly work environment, committed to making every employee feel welcomed and empowered.

Compensation, perks, and benefits:

We offer a competitive Annual Gross Base Salary of €18,000-€23,000, depending on your level, competencies, and overall experience. You'll also receive:

• Health insurance from day 1, including dental coverage
• A work-from-home allowance to help with your monthly household bills
• Commuting between your home and our office is covered by blithequark
• Amazing office right in the centre of Lisbon

Why you'll love working with us:

At blithequark, we're passionate about creating a visible impact, learning and growing together, and celebrating life's moments. We're a culture of connection, where you can share your ideas and learn from others.

We offer

• A competitive salary and benefits package
• Opportunities for career advancement and professional growth
• A dynamic and inclusive work environment
• A culture of connection and collaboration
• A range of learning and development opportunities
• A chance to work with a diverse team of like-minded individuals

How to apply:

If you're excited about this role and want to join our dynamic team at blithequark, please submit your application, including your English CV and cover letter, by clicking the link below. By submitting your application, you agree to blithequark's Applicant Privacy Policy. Apply to this job We can't wait to hear from you! Apply for this job