Experienced Customer Success Manager – Driving Customer Value and Long-Term Success at blithequark
Are you a customer-centric professional with a passion for driving value and long-term success for your customers? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Success Manager, where you'll play a pivotal role in shaping the future of our Customer Success function and driving initiatives that will grow alongside the company.
About blithequark
At blithequark, we're revolutionizing the way work gets done by building a system that lets a single human manage 100x more work, done by both AI and people. Our automated project management software, Motion, predicts what will get done early or late, automatically coordinates the right person to do the highest impact task at the right time, and ensures no steps are missed. With backing from YC and Sam Altman, a $500M+ valuation, and hundreds of thousands of users, we're well positioned to lead the industry.
About the Role
As an Experienced Customer Success Manager at blithequark, you'll be responsible for driving and scaling customer success initiatives, ensuring customers unlock the full potential of Motion. You'll lead post-sale customer engagements, from onboarding through long-term adoption and renewal cycles, and manage the health of your customer accounts. You'll also create and deliver personalized training sessions to ensure customers are set up for success and serve as the main point of contact for strategic customers.
Responsibilities
* Drive and scale customer success initiatives, ensuring customers unlock the full potential of Motion
- Lead post-sale customer engagements, from onboarding through long-term adoption and renewal cycles
- Manage the health of your customer accounts, conducting regular business reviews to ensure customers are finding value and identifying areas for improvement
- Create and deliver personalized training sessions to ensure customers are set up for success
- Serve as the main point of contact for strategic customers, providing insights and feedback to ensure their goals align with Motion's product capabilities
- Work cross-functionally with internal teams (Product, Engineering, Sales) to relay customer feedback and drive product improvements
- Manage customer escalations and proactively resolve any issues impacting customer satisfaction
What We're Looking For
* 2-5 years of experience in customer success/account management, preferably within a SaaS environment
- Experience working directly with customers to drive adoption, success, and retention of a product
- Ability to multitask and manage a high volume of accounts in a fast-paced environment
- Proactive, ownership mindset with a strong ability to manage both up and down the chain (customers to C-suite)
- Strong communication skills and the ability to navigate executive-level conversations with ease
- Experience with tools like Salesforce, ChurnZero, Front, or similar tools
- Ability to gather customer feedback and translate it into actionable insights for internal teams
- A passion for building strong customer relationships and driving value for their business
- Ability to derive insights from customer data to inform decision-making
- A willingness to work hard and a high pain tolerance
- Excellent attention to detail and organizational skills
What We Offer
* Competitive salary range: $90k-$145k base salary, plus equity compensation
- Opportunity to work with a cutting-edge AI-powered project management software
- Collaborative and dynamic work environment with a team of top talent
- Professional development opportunities to help you grow and succeed in your career
- Flexible work arrangements, including remote work options
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Generous PTO policy
Why Join blithequark?
At blithequark, we're committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We welcome and encourage all qualified candidates to apply for our job openings. If you're passionate about customer success and want to be part of a team that's revolutionizing the way work gets done, we invite you to join us.
How to Apply
If you're ready to take your customer success career to the next level, please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law.
Helpful Links
* [How blithequark Operates](https://published.useblithequark.com/docs/eb22a420-cfbe-40e3-ab3b-179c82252a23/how_blithequark_operates)
- [blithequark Company Culture](https://published.useblithequark.com/docs/807662f8-0868-4bd7-b32e-b79f8d36fd6d/blithequark_company_culture)
- [https://www.useblithequark.com](https://www.useblithequark.com)
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