Experienced Full Stack Customer Success Manager – Data Security, Compliance, and AI Data Management

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where innovation and collaboration are key? If so, we invite you to join blithequark, a pioneering tech startup revolutionizing the data security, compliance, and AI data management landscape. At blithequark, we're committed to empowering our customers to unlock the full potential of their data, while ensuring the highest levels of security, compliance, and trust. As a key member of our growing team, you'll play a vital role in shaping the future of data management and driving our mission to make a positive impact.

About blithequark

blithequark is a leading innovator in the data security, compliance, and AI data management space. We've been recognized for our cutting-edge solutions, commitment to excellence, and dedication to our customers. Our team is passionate about innovation, diversity, integrity, and collaboration, and we're seeking like-minded individuals to join our journey.

Our Achievements

* Named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards

• Recognized as one of the 20 Coolest Identity Access Management and Data Protection Companies by CRN
• Featured in the DUNS 100 Best Tech Companies to Work for
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity
• Ranked #4 on the 2024 Inc. 5000 list for the 4th consecutive year

The Role

We're seeking an experienced Full Stack Customer Success Manager to join our team in the South East region. As a key member of our Customer Success team, you'll be responsible for driving customer retention, growth, and adoption of our platform. You'll work closely with customers to understand their business objectives, identify opportunities, and align our products and services to meet their needs.

Key Responsibilities

* Deploy standardized engagement models across customer assignments, ensuring clarity for both customers and internal teams

• Promote best practices, deploy playbooks, and processes to ensure consistency and scalability of blithequark offerings
• Partner with customers to understand their business objectives, identifying opportunities and aligning blithequark products and services to agreed-upon customer outcomes and account priorities
• Develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health
• Proactively identify, monitor, and mitigate actual and potential blockers related to contract entitlements and mobilize resources to address actual and potential blockers to ensure delivery of key outcomes related to customer retention and growth
• Collaborate with internal teams to drive synergies and optimize client outcomes

What You'll Bring

* 3+ years of experience in Customer Success and/or Account Management

• Background in big data, privacy, data governance, or information security as either customer or vendor (ability to consult and lead customers a strong plus)
• Proven experience working in the South East for at least 3 years. Fluency in English and Spanish is highly preferred
• Demonstrated ability to address customer needs and provide appropriate best practices
• Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell, and upsell
• Deep understanding of value drivers in recurring revenue business models
• Familiarity with on-premise and/or cloud data landscape
• Outstanding interpersonal communication, customer relationship, and executive presentation skills
• Excellent organization skills and ability to multitask in a fast-paced startup environment
• Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
• BS/BA degree preferred

Our Values

We're committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Our values are:

• Care: We care about our customers and each other
• Do: We do what it takes to make a positive impact
• Try: We try our best and we don’t give up
• Shine: We shine and make it our mission to always stand out

What We Offer

* Annual base salary range: $110,000 – $125,000

• Variable/Bonus Compensation & Equity Incentives align with individual and company performance
• Work from home with a global remote-first community
• Global Culture Corner
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Paid Parental Leave

How to Apply

If you're a motivated and results-driven professional with a passion for customer success, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs.

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