Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for Iowa Residents

Welcome to blithequark

At blithequark, we deliver mission-critical services and solutions on behalf of our clients, creating exceptional outcomes for them and the millions of people who count on them. As a Remote Call Center Customer Service Representative, you will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. Our team is dedicated to providing top-notch support to our clients, and we are seeking a highly skilled and motivated individual to join our ranks.

About the Role

We are seeking a Remote Call Center Customer Service Representative to provide exceptional support to Medicaid members in Iowa. As a Tier 1 representative, you will be the initial point of contact for inquiries from potential and existing program recipients and affiliates. Your primary responsibility will be to provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, ensuring that their needs are met and their questions are answered in a timely and professional manner.

Key Responsibilities

• Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To be successful in this role, you will need to possess a basic understanding of a call center environment in a customer service role and quality monitoring processes. You should be able to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers, and have the ability to problem-solve through analysis and ongoing feedback.

Essential Qualifications

• High School diploma or GED
• Background check required
• Must reside within 1 hour driving distance from Des Moines, IA
• Ability to work with people of diverse backgrounds
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

Preferred Qualifications

• Previous experience in a call center environment
• Knowledge of Medicaid programs and policies
• Ability to navigate a computer and utilize software applications
• Excellent typing and grammar skills

What We Offer

At blithequark, we offer a competitive hourly rate of $18.00 per hour, paid training, and a full benefits package. Our paid training program will teach you all the skills needed to allow you to become successful in your role, and we offer a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Benefits and Perks

• Competitive hourly rate of $18.00 per hour
• Paid training with equipment provided
• Full-time schedule (40 hours per week)
• Career growth opportunities
• PerkSpot - Employee discount program
• Full benefit options - health insurance, dental, vision, life, and disability insurance, retirement savings plan, paid holidays, and paid time off

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer career advancement opportunities, training and development programs, and a supportive work environment that encourages you to learn and grow. Our goal is to help you achieve your career goals and reach your full potential.

Work Environment and Culture

Our work environment is fast-paced and dynamic, with a focus on providing exceptional customer service. We value diversity, equity, and inclusion, and we are committed to creating a workplace culture that is respectful, supportive, and inclusive of all employees. We believe in work-life balance and offer flexible scheduling and remote work options to help you achieve your personal and professional goals.

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation for Applicants with Disabilities

People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our website. We are committed to providing equal employment opportunities to all applicants and employees.