Experienced Remote Call Center Business Sales and Customer Service Representative for Environmental Services Industry Leader

Introduction to blithequark

At blithequark, we believe in fostering an environment that encourages career growth, opportunity, and innovation. As a leader in the environmental services industry, we provide our customers with a comprehensive set of products and services, including recycling, waste, special waste, hazardous waste, and field services. Our commitment to advancing circularity and supporting decarbonization is helping us deliver on our vision to partner with customers to create a more sustainable world. We are now seeking an experienced and skilled Remote Call Center Business Sales and Customer Service Representative to join our team and contribute to our mission.

Job Overview

In this role, you will have the opportunity to work with new and existing commercial and industrial customers, selling customized products and services for their business, retaining existing customers, and delivering superior customer service to our valued customers. As a key member of our inside sales team, you will be responsible for responding to inbound calls, building customer and brand loyalty, creating customized solutions, and proactively promoting blithequark's products and services to existing customers for cross/up-sell opportunities.

Key Responsibilities

• Respond to inbound calls within an inside sales environment from business customers inquiring about blithequark's products and services.
• Build customer and brand loyalty by addressing inquiries and handling customer needs with a high level of respect and professionalism.
• Create customized solutions to acquire new business utilizing sales tactics learned through training programs, sales models, and mentoring processes.
• Proactively promote blithequark's products and services to existing customers for cross/up-sell opportunities by following the growth sales process from initiation to close.
• Provide sales support to existing customers wanting to make changes to their accounts.
• Perform sales retention by using sales tactics learned through training and mentoring processes.
• Be accountable for meeting or exceeding performance metrics identified by blithequark's leadership around customer experience, sales activity, and sales revenue.
• Utilize excellent verbal and written communication skills, including the ability to call, connect, and interact with potential customers.
• Assist the sales team focused on residential customers as business needs arise.
• Exemplify high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement.
• Perform other job-related duties as assigned or apparent.

Qualifications and Requirements

To be successful in this role, you should possess a strong work ethic, self-starter mentality, and excellent research, investigation, and problem-resolution skills. You should also have strong verbal, written, typing, and interpersonal communication skills, with Spanish bilingual fluency being a plus.

Essential Qualifications

• High school diploma or GED.
• Minimum of 1 year of experience in a call center or sales environment.
• Ability to work in a fast-paced environment and meet performance metrics.
• Excellent communication and customer service skills.

Preferred Qualifications

• Previous experience in the environmental services industry or a related field.
• Proven track record of sales success and customer retention.
• Strong knowledge of sales principles, practices, and techniques.
• Ability to work independently and as part of a team.

Skills and Competencies

To excel in this role, you should possess the following skills and competencies:

• Strong sales and customer service skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet performance metrics.
• Strong problem-solving and analytical skills.
• Ability to learn and adapt to new systems, processes, and technologies.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Remote Call Center Business Sales and Customer Service Representative, you will have access to paid training, mentoring, and coaching to help you succeed in your role. You will also have opportunities to advance your career within the company, taking on new challenges and responsibilities as you grow and develop.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse culture, where every voice counts. We are committed to creating a work environment that is safe, respectful, and supportive of all employees. As a remote worker, you will be part of a virtual team that is connected and collaborative, with regular check-ins and opportunities to interact with your colleagues.

Compensation and Benefits

We offer a competitive compensation package, including a pay rate of $22.50 per hour, comprehensive medical benefits coverage, dental plans, vision coverage, health care and dependent care spending accounts, short- and long-term disability, life insurance, and accidental death & dismemberment insurance. We also offer a retirement plan with a generous company match, an Employee Stock Purchase Plan (ESPP), and employee discount programs.

How to Apply

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service and driving sales growth, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Conclusion

At blithequark, we are committed to creating a more sustainable world, and we believe that our employees are the key to our success. As a Remote Call Center Business Sales and Customer Service Representative, you will be part of a team that is dedicated to delivering exceptional customer service, driving sales growth, and advancing our mission. If you are ready to take your career to the next level and be part of a dynamic and innovative company, we encourage you to apply for this exciting opportunity.