Experienced Medical Insurance Customer Service Advisor – Remote Opportunity at blithequark
Are you a customer service professional with a passion for delivering exceptional experiences to patients? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark, a leading provider of innovative healthcare solutions, as a Medical Insurance Customer Service Advisor.
About blithequark
At blithequark, we're dedicated to advancing quality and improving lives through our cutting-edge products and services. Our diverse culture is built on the values of Innovation, Stewardship, and Unity, and we're committed to creating a workplace where our employees can grow, learn, and thrive. With a 100% remote work model, you'll have the flexibility to work from anywhere, while still being part of a dynamic team that's making a real difference in the lives of our patients.
Job Summary
As a Medical Insurance Customer Service Advisor at blithequark, you'll play a critical role in delivering exceptional customer experiences to our patients. You'll be responsible for communicating with new patients about the billing process, proactively reaching out to patients with billing policy changes, and addressing patient concerns in a timely and professional manner. You'll also be the primary point of contact for patients regarding financial assistance programs, and will work closely with other departments to ensure seamless communication and data management.
Key Responsibilities
* Communicate with new patients about the billing process and respond to their inquiries in a timely and professional manner
- Proactively reach out to patients with billing policy changes and provide clear explanations and guidance
- Address patient concerns and resolve issues in a timely manner, escalating to leadership as necessary
- Serve as the primary point of contact for patients regarding financial assistance programs, including statements, insurance changes, and charges
- Manage, update, and communicate all aspects of the Financial Assistance Program (FAP) to appropriate departments
- Communicate and obtain patient information changes for database maintenance and updates
- Input data into the company computer platform to keep customer records up-to-date
- Share knowledge gained with other staff members and work as a team to deliver exceptional customer experiences
- Interact with others in a positive, respectful, and considerate manner, recognizing patients' rights and responsibilities
Qualification Requirements
* High school diploma or general education degree (GED) equivalent required; some college preferred with collections, verification, and/or analysis experience
- Customer service call center experience or equivalent combination of education and experience
- Strong customer service acumen and effective verbal and listening communication skills
- Ability to make decisions, solve problems, and work independently
- Demonstrate attention to detail and accuracy
- Basic computer proficiency and ability to quickly learn the use of Lynx and CPR+
- Knowledge in the use of Microsoft applications
What We Offer
* 100% remote work model with flexibility to work from anywhere
- Competitive compensation and benefits package, including health, vision, and dental insurance, long-term disability insurance, life insurance, and a 401K plan with a generous employer match
- Opportunities for growth and professional development in a dynamic and innovative company
- Collaborative and supportive work environment with a diverse team of professionals
- Recognition and rewards for outstanding performance and contributions to the company
Steps to Apply
To apply for this exciting opportunity, please complete the required Culture Index Candidate Assessment by following these steps: 1. Copy and paste the following link into your browser and press enter: portal.cultureindex.com/public/survey/general/0BFB8F0000 2. Select the corresponding position for which you are applying (Medical Insurance Customer Service Advisor) 3. Complete the assessment, which should take less than ten minutes to complete
About blithequark
blithequark is a leading provider of innovative healthcare solutions, dedicated to advancing quality and improving lives through our cutting-edge products and services. Our diverse culture is built on the values of Innovation, Stewardship, and Unity, and we're committed to creating a workplace where our employees can grow, learn, and thrive.
Why Join blithequark?
* Be part of a dynamic and innovative company that's making a real difference in the lives of our patients
- Enjoy a collaborative and supportive work environment with a diverse team of professionals
- Take advantage of opportunities for growth and professional development in a rapidly evolving industry
- Receive competitive compensation and benefits package, including health, vision, and dental insurance, long-term disability insurance, life insurance, and a 401K plan with a generous employer match
- Work from anywhere with our 100% remote work model
Apply Now
If you're a customer service professional with a passion for delivering exceptional experiences to patients, we invite you to apply for this exciting opportunity at blithequark. Please complete the required Culture Index Candidate Assessment and submit your application today! Apply for this job