Experienced Patient Customer Service Representative – Remote Work Opportunity
Join blithequark, a leading healthcare company, on a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. As a valued member of our team, you'll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives!
About blithequark
blithequark is a global leader in healthcare diagnostics and information services, dedicated to improving the delivery of care for all. Our Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.
Responsibilities
As a Patient Customer Service Representative, you will be responsible for:
- Answering 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers
- Initiating payment plans for patients with outstanding balances
- Routinely utilizing multiple resources to resolve patient inquiries while on the phone
- Maintaining performance goals
- Ability to become proficient with processes after completing a structured training program
Knowledge, Skills, and Abilities
To succeed in this role, you will need:
- Ability to work and learn in a fast-paced environment
- Attention to detail
- Perform successfully in a team environment
- Excellent organization skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent communication skills
Requirements
To be considered for this role, you must:
- Have a High School Diploma or equivalent
- Be able to work from home with a dedicated workspace
- Be able to manage time and tasks independently while maintaining productivity
- Have previous medical and/or call center experience (a plus)
Technical Requirements
To ensure a smooth and efficient work experience, you will need:
- Internet download speed of at least 50 megabytes per second
- No satellite internet
- Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port.
Why Join blithequark?
As a Patient Customer Service Representative at blithequark, you can expect:
- Work from home opportunity!
- Quarterly variable bonus potential!
- Generous paid time off!
- Medical, Vision, and Dental Insurance Options!
- Flexible Spending Accounts!
- 401(k) and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- And many more incentives!
Pay Range
The pay range for this role is $15.25-$21.00 or State/Local minimum wage, if higher.
Benefits
As a valued member of our team, you will be eligible for comprehensive benefits, including:
- Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.
Work Schedule
The shift for this position will be Monday-Friday; 11am-8pm (EST), which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST).
Equal Opportunity Employer
blithequark is proud to be an Equal Opportunity Employer: As an EOE/AA employer, blithequark strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
How to Apply
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