Digital Customer Service Associate Part-Time (California Residents Only)

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with a dynamic team? If so, we invite you to join blithequark's Digital Customer Service Associate team as a part-time representative. As a valued member of our team, you will play a critical role in providing top-notch service to our customers, ensuring their satisfaction, and driving business growth.

About blithequark

At blithequark, we're more than just a company – we're a community of like-minded individuals who share a passion for quality, comfort, and sustainability. Our mission is to deliver happiness and satisfaction to our customers through our unique products and exceptional service. With a strong commitment to accountability, responsiveness, excellence, teamwork, respect, integrity, and a cheerful outlook, we strive to create a work environment that inspires growth, creativity, and collaboration.

Job Summary

As a Digital Customer Service Associate, you will be responsible for managing a high volume of contacts for inbound calls, emails, and chats in a multi-channel contact center. You will ensure that our customers receive the most efficient and effective "Best in Class" customer service by using excellent communication skills and phone techniques. Your primary goal will be to contribute to department Service Level Agreement (SLA) goals and meet individual SLA goals for specific phone, email, and chat requirements.

Responsibilities

* Provide outstanding service on all questions to customers, including questions related to website use, availability, programs, promotions, returns, shipping policies, and processes, as well as general and routine information regarding orders and products.

• Work efficiently and effectively to ensure that all Service Level Agreement (SLA) goals are met.
• Ensure the customer experience is a first-stop resolution experience.
• Responsible for the accuracy of all work assigned.
• Offer alternative product choices and options when needed.
• Thoroughly document every customer contact.

Requirements and Qualifications

* Some college, technical school, or related call center/customer support center experience is required.

• Experience in a high-volume multi-channel call center/customer support center.
• Able to work a flexible schedule, including holidays, overtime, and Saturdays, when needed.
• Excellent phone and customer service skills.
• Proficient writing skills.
• Knowledge of Database Software, and Internet Software. Basic knowledge of MS Excel, Word, and Outlook.
• Ability to use effective questioning techniques to get to the root cause/question as quickly as possible to understand and resolve issues.
• Must have excellent interpersonal communication skills and the ability to work effectively to provide best-in-class service to all customers.
• Proficient and able to multi-task, plan, and prioritize workloads, independently and in a team environment, with minimal supervision.
• Friendly, courteous, service-oriented, professional, and outgoing.
• Remain calm and professional in stressful situations.
• Meticulous while looking for practical solutions and consistently maintaining a cheerful outlook.
• Collaborator with a "can do" attitude that can work in a demanding environment.
• Ability to expertly and assertively market and promote the company's brand and products.
• Ability to make practical and sound decisions independently and contribute recommendations for resolution of issues to management.
• Spanish, French, Portuguese, or German language skills a plus.
• Use of Gladly CRM and IBM OMS a plus.

Why Join blithequark?

* We sell products that bring people happiness and satisfaction! Our products are amazing!

• Competitive pay
• 3 pairs of free shoes every year and a generous discount for friends and family
• Holiday Pay
• Generous PTO
• 401(k) program (including a 5% company contribution)

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a dynamic work environment, please submit your application, including a cover letter, resume, and weekly availability, to [email protected]. The subject line should list "Digital CS Associate - PT".

Equal Opportunity Employer

blithequark USA, LP is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.

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