Experienced Claims Customer Service Representative – Automotive Warranty Coverage and Claims Support

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark, a leading provider of auto repair coverage solutions, as an Experienced Claims Customer Service Representative.

About blithequark

At blithequark, we're committed to empowering our customers with the peace of mind that comes with knowing they're protected from unexpected and costly breakdowns. With a rich history of innovation and a passion for excellence, we've earned a reputation as a top place to work, recognized by industry leaders and employees alike. Our culture is built on the principles of teamwork, integrity, and customer-centricity, and we're proud to be an equal-opportunity employer.

Job Summary

As an Experienced Claims Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences, resolving claims efficiently, and providing accurate information on contract coverage and terms. If you're a bright, outgoing, and energetic individual with a strong customer service background, we encourage you to apply.

Key Responsibilities

* Analyze information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts.

• Request and distribute internal information to aid Claims Adjudication Department.
• Answer phone and email inquiries and provide information and explanations on the various levels of contract coverage, and claims processes.
• Manage work-flow, process and complete all requests and documents according to established procedures.
• Be a team member, work effectively in a friendly team environment.
• Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.
• Other Job Duties, as assigned.

Key to Success

* Minimum High School graduate or GED is Required.

• Strong organizational and customer service skills with ability to problem solve and multi task must be detail oriented with a high level of accuracy in data entry skills.
• The ability to maintain confidentiality of sensitive information.
• Possess excellent written and verbal communication skills, must be able to communicate effectively with contract holders, agents, dealers, internal staff/upper management and customers, call center experience preferred.
• Proficient working on a PC, working knowledge of MS Office, able to learn new programs quickly, type at least 35 wpm, and document information while discussing the claim over the phone.
• Automotive Service Dept. experience preferred. Warranty Administrators, BDC Representatives, Automotive Cashier/Receptionist, Service Writers are also encouraged to apply.

Compensation and Benefits

* Competitive hourly rate of $20.50/hour.

• Additional bonus and incentive opportunities.
• Paid training and upward mobility – we invest in your growth.
• 401(k) with company match after 90-days of employment.
• Medical, Dental and Vision Insurance.
• Voluntary Life Insurance.
• Internet Stipend.
• Casual dress code.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to empowering our employees with the skills and knowledge they need to succeed in their careers. Our comprehensive training program includes:

• Ongoing training and development opportunities.
• Mentorship programs to support your growth and development.
• Opportunities for advancement and career progression.
• Access to industry-leading tools and technologies.

Work Environment and Company Culture

Our office is a dynamic and fast-paced environment where no two days are the same. We're a team-oriented culture that values collaboration, innovation, and customer-centricity. Our employees are our greatest strength, and we're proud to work as a diverse team to serve our customers and our community.

Equal Employment Opportunity

blithequark is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job