Job Title: Experienced Customer Service Representative – National Campaigns Unit – FULLY REMOTE
Job Description:
About blithequark
At blithequark, we're passionate about delivering exceptional customer experiences that drive business results. As a leading provider of technology services and talent solutions, we empower our clients to navigate the complexities of a rapidly changing world. With a team of 80,000 strong, working with over 6,000 clients across North America, Europe, and Asia, we're committed to helping our clients activate ideas and solutions that take advantage of new opportunities.Job Summary
We're seeking an experienced Customer Service Representative to join our National Campaigns Unit, providing shareholder communications for public companies on behalf of internal clients. As a key member of our team, you'll be responsible for delivering exceptional customer service, navigating complex communication scenarios, and driving business results. This is a fully remote position, offering the flexibility and autonomy to work from anywhere.Key Responsibilities
- Provide exceptional customer service to internal clients, responding to inbound, outbound, and email inquiries in a timely and professional manner.
- Develop and maintain a deep understanding of shareholder communications, including contested proxy meetings and shareholder voting processes.
- Communicate complex information in a clear and concise manner, ensuring that customers understand the importance of their vote and the benefits of supporting our clients' management teams.
- Work collaboratively with internal teams to develop and implement effective communication strategies that drive business results.
- Stay up-to-date on industry trends and best practices, continuously improving our customer service processes and communication strategies.
Essential Qualifications
- High School Diploma or GED required.
- At least 6 months of customer service, data entry, or related experience.
- Good speaking voice and ability to communicate complex information in a clear and concise manner.
- Ability to read and correct grammar and English speaking skills.
Preferred Qualifications
- Previous experience in a call center or customer service environment.
- Knowledge of shareholder communications and proxy voting processes.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
Equipment Requirements
- Windows 10 or 11 operating system.
- USB headsets (no wireless or Bluetooth).
- Dual monitors (optional but beneficial).
- Internet speed: 50 download/10 upload.
Pay and Benefits
We offer a competitive salary range of $20.00 per hour, as well as a comprehensive benefits package, including:- Medical, dental, and vision coverage.
- Critical Illness, Accident, and Hospital insurance.
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available.
- Life Insurance (Voluntary Life & AD&D for the employee and dependents).
- Short and long-term disability insurance.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time Off/Leave (PTO, Vacation, or Sick Leave).