Senior Manager, Customer Claims and Insurance – Global Risk Management and Insurance Expertise

Are you a seasoned risk management professional with a passion for delivering exceptional customer experiences? Do you have a proven track record of managing complex insurance programs and claims processes? If so, we invite you to join blithequark's dynamic team as a Senior Manager, Customer Claims and Insurance. In this critical role, you will be responsible for overseeing the global risk management and insurance functions, ensuring seamless customer experiences, and driving business growth.

About blithequark

blithequark is a leading provider of freight forwarding, import and export services, and customs brokerage solutions. With a global presence and a commitment to innovation, we help customers of all sizes navigate the complexities of international shipping. Our team of experts is dedicated to delivering exceptional service, ensuring compliance, and driving business success.

Key Responsibilities

As a Senior Manager, Customer Claims and Insurance, you will be responsible for:

• Managing the risk profile, insurance renewal functions, and claims functions, including customer inventory and cargo loss and damage claims, errors and omissions claims, property claims, and third-party liability claims outside of the US and Canada.
• Overseeing the customer-focused Shipper's Interest program and Declared Value solutions.
• Managing at least 2 full-time exempt direct reports, including hiring, coaching, skills development, recognition and rewards, staff productivity, and performance management.
• Planning, organizing, staffing, directing, and controlling the day-to-day operations of the department, developing and implementing policies and programs as necessary.
• Developing and managing the department budget, ensuring compliance, and addressing variances and other budget concerns.
• Managing global insurance-related functions, including insurance renewals, risk analysis, financial analysis, and reporting on risk functions.
• Managing claims processes with internal department employees and outside claims adjusters and insurers.
• Managing Shippers Interest/Declared Value programs and processes with internal departments and customers.
• Setting insurance revenue and Key Performance Indicator (KPI) goals, as appropriate.
• Managing global vendor risk assessment and insurance verification process.
• Managing corporate and international surety bonds.
• Performing various system updates and data loads as required by the business or other supported areas.
• Assessing company risk and opportunities and executing action plans.
• Contract reviews and coordination with legal on negotiations relating to insurance, liability, and claims provisions in contracts.
• Project-related tasks, including new ventures and specialized risk evaluations.
• Communicating effectively with internal and external partners.

Essential Qualifications

* Bachelor's degree in risk management, Business, Finance, or related field preferred, or high school diploma or GED and 10 years of relevant experience.

• 8 years of relevant experience in risk management or similar financial field, with a minimum of 5 years of experience in claims management.
• Insurance Designation is preferred (such as Associates in Claims AIC, or associate in risk management (ARM), or equivalent designation).
• Freight forwarding and customs brokerage experience is preferred.
• Strong proficiency in Microsoft Office products, with strong Excel skills preferred.
• Demonstrated ability to prioritize and handle multiple tasks with accuracy and attention to detail.
• Strong data and analytical skills, including understanding financial data.
• Excellent verbal and written communication skills.
• Prior claims experience in liability and property lines of business.
• Strong management and critical thinking skills.

Preferred Qualifications

* Will also oversee Safety Team that is responsible for safe operations, including vehicle, facility, employee, dangerous goods, operations, and fire prevention.

• 24/7 coverage and response.
• Position is REMOTE, open to United States.

Work Environment and Company Culture

blithequark is committed to creating a diverse and inclusive work environment that fosters collaboration, innovation, and growth. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and supportive team. We offer a range of benefits, including:

• Competitive salary range: $82,476.00-$187,788.00 Annually
• Health, vision, and dental insurance
• Retirement plan
• Tuition reimbursement
• Opportunities for professional growth and development

How to Apply

If you are a motivated and experienced risk management professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we prohibit discrimination on the basis of race, color, national origin, ancestry, sex, gender identity, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status. Apply for this job