Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL

Are you a customer service enthusiast with a passion for helping others? Do you thrive in fast-paced environments where every interaction matters? If so, we invite you to join blithequark's Inbound Pharmacy Service team as a Customer Service Representative. In this role, you'll play a vital part in ensuring timely delivery of life-sustaining medications to patients in need. Our team is dedicated to providing exceptional customer service with empathy, and we're looking for like-minded individuals to join our high-energy culture.

About blithequark

At blithequark, we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. We're an affirmative action employer and an equal opportunity employer, dedicated to creating a workplace where everyone feels empowered to transform our culture and accelerate innovation.

Job Summary

As a Customer Service Representative, you'll work in our inbound call center in overnight shifts, making connections and ensuring timely delivery of medications to patients. You'll be the first point of contact for patients, handling prescription refills, order status, and insurance coverage. Your skills and knowledge will help patients navigate the healthcare system, and your passion for helping others will shine through in every interaction.

Key Responsibilities

* Handle high-volume calls from patients, resolving their questions and concerns in a timely and empathetic manner

• Provide exceptional customer service, ensuring patients feel heard and understood
• Collaborate with patients to resolve prescription refill, order status, and insurance coverage issues
• Utilize computer skills to navigate our systems and provide accurate information to patients
• Work in a fast-paced environment, meeting or exceeding performance metrics
• Participate in ongoing training and development to enhance skills and knowledge

Essential Qualifications

* 1+ year of customer service experience in a fast-paced environment

• 6+ months of high call center experience working in Windows, Microsoft, or another application
• Ability to work in an overnight shift (9:00pm EST to 9:00am EST)
• Strong computer skills and ability to navigate our systems
• Excellent communication and interpersonal skills
• Ability to work in a team environment and adapt to changing priorities

Preferred Qualifications

* 6+ months of experience handling and resolving complex customer needs over the phone

• Healthcare work experience and familiarity with benefits, insurance, and prescriptions
• Experience working in a pharmacy or healthcare setting

Education

* Verifiable High School Diploma, GED, or equivalent experience

Training Schedule

* Monday through Friday, 9:00am EST to 5:00pm EST (training schedule may vary)

Schedule Availability

* Monday through Sunday, 9:00pm EST to 9:00am EST (an 8-hour shift will be assigned to you 5 days a week within this time frame)

Pay Range

* The typical pay range for this role is $17.02 to $27.16 per hour. Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

COVID-19 Vaccination Requirement

* CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

Career Growth Opportunities

* blithequark offers incredible advancement opportunities, so you can grow within the pharmacy or move to another role within our organization.

• Our training and development programs will help you enhance your skills and knowledge, setting you up for success in your career.

Work Environment and Company Culture

* Our pharmacy has a high-energy culture, and we're passionate about providing excellent customer service with empathy.

• We strive to promote and sustain a culture of diversity, inclusion, and belonging every day.
• We're an affirmative action employer and an equal opportunity employer, dedicated to creating a workplace where everyone feels empowered to transform our culture and accelerate innovation.

Compensation, Perks, and Benefits

* Competitive pay range ($17.02 to $27.16 per hour)

• Opportunities for career growth and advancement
• Comprehensive training and development programs
• A dynamic and supportive work environment
• A culture of diversity, inclusion, and belonging

How to Apply

If you're a customer service enthusiast with a passion for helping others, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job