Experienced Customer Service Associate - Nights and Weekends (Full Time) at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we invite you to join blithequark as a Customer Service Associate - Nights and Weekends, where you'll play a vital role in ensuring the satisfaction of our valued sellers and customers.

About blithequark

blithequark is a leading innovator in the live event industry, dedicated to revolutionizing the way people experience and engage with events. Our mission is to provide a seamless and enjoyable experience for both our sellers and customers, and we're seeking a talented Customer Service Associate to join our team. As a Customer Service Associate, you'll be part of a dynamic and collaborative environment where you'll have the opportunity to grow and develop your skills, while making a real impact on our customers' lives.

Your Role as a Customer Service Associate

As a Customer Service Associate, you'll be responsible for managing transactions and relationships with our valued sellers and customers who have placed an order through the blithequark exchange. You'll take calls and respond to emails on a broad range of event and order-related questions, working to ensure we're providing elite service to both our sellers and customers. Your role will progress as follows:

Seller Operations Associate (30 days in)

* Complete new hire orientation, gaining the knowledge and resources about how blithequark operates and the live event industry you need to be successful.

• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

Seller Operations Associate (60 days in)

* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.

• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.

Seller Operations Associate (90 days in)

* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.

• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring

* Outstanding communication, attention to detail, and organizational skills.

• Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
• Interest in the live event space and an eager-to-learn attitude.

Work Environment and Schedule

* Office Location: Coppell, TX

• Work Schedule:

+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. + Hybrid model, not fully remote. 3 days in-office and 2 days at home. + Hours: - 1:30pm-10:00pm, with Tuesday/Wednesday off. - 1:30pm-10:00pm, with Wednesday/Thursday off.

Compensation and Benefits

* $40,000 base salary with overtime eligibility

• Bi-annual bonuses
• Annual equity grant
• Overtime eligibility for any hours worked over 40/week

Why Join blithequark?

* Opportunity to work with a leading innovator in the live event industry

• Collaborative and dynamic work environment
• Comprehensive training and development program
• Competitive compensation and benefits package
• Ongoing learning and growth opportunities

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for the Customer Service Associate - Nights and Weekends role at blithequark. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Disclaimer

blithequark is not responsible for any errors or omissions in the job posting. The information provided is subject to change, and we reserve the right to modify or cancel the job posting at any time. Apply for this job