Experienced Full Stack Customer Service Agent – Auto Dealer Support

Are you a highly motivated and detail-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Remote Customer Service Agent – Auto Dealer Support. In this exciting role, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.

About the Role:

As a Remote Customer Service Agent – Auto Dealer Support, you will be the primary point of contact for automotive dealerships seeking assistance with orders they've placed. You will be responsible for providing top-notch service over the phone, using your computer skills to research requests, track vehicle shipments, and assist with car warranties. Your ability to problem-solve, act as a consultant, and resolve customer issues will be essential in this role.

What You'll Do:

* Provide fantastic service over the phone, ensuring that every customer interaction is positive and memorable

• Use your computer skills to:

+ Research requests related to profile assistance + Track vehicle shipments and vehicle orders + Assist with car warranties + Escalate critical orders + Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails, and other communications as needed)

• Maintain a positive and upbeat attitude, even in challenging situations
• Collaborate with colleagues to resolve complex issues and share best practices

Skills for Success:

* Computer, typing, and phone skills are essential for this role

• Ability to speak and type proficiently at the same time
• Strong problem-solving skills, with the ability to act as a consultant and resolve customer issues
• Solid work ethic, with the ability to meet deadlines and prioritize tasks effectively
• Excellent organizational and interpersonal skills, with a strong attention to detail

Eligibility Requirements:

* High school diploma or equivalent

• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers)
• Available to work during the hours listed below (must be able to stick to the schedule reliably, as some queues are time-sensitive)
• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

Schedule:

* Training (requires 100% attendance): + First five weeks – instructor-led: 8 hours/day, between 8 a.m. and 5:30 p.m. Eastern time, Monday-Friday + Next four weeks – hands-on calls: scheduled during hours of operation, between 8 a.m. and 8 p.m. Eastern time, Monday-Friday

• Work schedule:

+ Able to work shifts between 8 a.m. and 8 p.m. Eastern time, Monday-Friday + No weekends!

Nice to Have:

* Degree in a relevant or related field

• Experience in the automotive industry

Remote Work Requirements:

* Michigan resident

• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

The Remote Experience:

At blithequark, we understand the importance of work-life balance and flexibility. As a remote employee, you will have the opportunity to work from the comfort of your own home, with the freedom to create a schedule that suits your needs. Our remote team members are highly motivated and self-disciplined, with a strong sense of accountability and a commitment to delivering exceptional results.

Why blithequark?

We offer a comprehensive benefits package that includes:

• Competitive pay
• Health benefits, including medical, prescription, dental, and vision coverage
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance
• Teladoc: free online access to doctors 24/7
• 24/7 nurse help desk
• Patient advocacy: free 24/7 help with benefit questions and claims issues
• Family, financial, and estate guidance (will) services

About blithequark:

Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details, and moving mountains (making the impossible possible) – for our blithequark Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to Apply:

If you are a motivated and detail-oriented individual with excellent communication skills, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to register as a candidate and submit your application.

Equal Employment Opportunity:

blithequark is an Equal Opportunity Employer and promotes an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations:

If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].

E-Verify:

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