Experienced Customer Service Advocate - Part-Time Opportunity at blithequark

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Advocate to join our team on a part-time basis. As a Customer Service Advocate, you will be the face of blithequark, providing top-notch support to our members while maintaining a professional demeanor.

About blithequark

blithequark is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. With over 40 years of experience, we have established ourselves as a leading expert in senior healthcare. Our mission-driven team is committed to supporting older adults on their aging journey while innovating healthcare for seniors everywhere. At blithequark, we take pride in recognizing our team members as experts in their fields and rewarding them for their efforts.

The Job

As a Customer Service Advocate, you will be responsible for serving our members by being an advocate and point of contact for member questions and concerns regarding benefits, eligibility, referrals, claims, and any other aspects of plan benefits and services. You will ensure member satisfaction by providing superior customer service and a willingness to help at all times while maintaining a professional demeanor.

Key Responsibilities:

* Provide quality customer service by applying blithequark's Five Service Principles

• Educate members, family, providers, and caregivers regarding benefits and plan options
• Accurately explain benefits and plan options in person, via email, or telephonically
• Provide follow-up with members by clarifying the customer's issue, determining the cause, and identifying and explaining the solution
• Consistently meet and/or exceed departmental standards, including quality, productivity, and adherence to schedule and attendance
• Respond appropriately and in a timely fashion to member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, claims, and all other issues following departmental policies and procedures and job aids
• Increase member satisfaction by following up and resolving member issues, complaints, and questions in an efficient, timely, and accurate fashion; coordinates resolution with providers and other departments as needed
• Participate in member calling projects as assigned by management to support the overall blithequark goal of membership retention
• Follow policies and procedures and job aids in order to maintain efficient and complaint operations; communicate suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions
• Follow all appropriate Federal and State regulatory requirements and guidelines applicable to blithequark operations, as documented in company policies and procedures. Follow all HIPAA requirements
• Document transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals
• Temporarily respond to routine member questions and concerns on specific medical group call queues as part of skill development
• Contribute to team effort by accomplishing related results as needed
• Actively support the achievement of blithequark's Vision and Goals
• Other duties as assigned

Your Qualifications:

* Required: G.E.D./High School

• 1-2 years call center or related customer service experience, required
• 1-2 years of prior experience with Medicare benefits, including Medicare Advantage Plans preferred
• Experience in the healthcare, insurance, or pharmacy industry is highly desirable
• Ability to maintain a calm demeanor at all times, including during highly charged situations
• Data entry and general computer skills (word processing, e-mail) required
• Effective communication (oral and written) skills. Professional/pleasant telephone manner required
• Ability to handle large call volume, while providing excellent customer service at all times required
• Demonstrated efficiency/effectiveness in an environment with a high call volume

What's in it for you?

* Base Salary range: $20.00

• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• A work-life balance

An Opportunity to Make a Difference

At blithequark, we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Equal Employment Opportunity and Affirmative Action

blithequark is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status, or any other status protected by law. A background check is required.

Apply Now!

If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply for this job