Experienced Customer Support Associate – Veterinary Community Engagement and Platform Support
Are you passionate about delivering exceptional customer experiences and passionate about the welfare of animals? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join our vibrant team at blithequark, a leading innovator in the animal health industry. As a Customer Support Associate, you will play a pivotal role in supporting our community of thousands of veterinary professionals, helping them navigate our platform, and ensuring a seamless experience for every user.
About blithequark
blithequark is revolutionizing the $50B+ animal health industry by transforming how veterinarians buy the supplies they need to keep America's pets healthy. Our eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, saving them time and effort. With a community of over 17,000 veterinary hospitals, we deliver care to millions of animals every year across all 50 states. As a growth-stage company backed by Y Combinator and notable investors in Silicon Valley and NYC, we're committed to modernizing the industry and making a meaningful impact.
The Role
As a Customer Support Associate, you will be the face of blithequark, engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes. You will work collaboratively with our team to provide an exceptional experience for every user, leveraging live chats, phone calls, emails, internal discussion boards, and platform demos. Your proactive approach, self-starting spirit, and passion for delivering outstanding customer experiences will make you an invaluable asset to our team.
Key Responsibilities
* Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
You Should Have
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
Benefits (Full Time Roles)
* 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Why Join blithequark?
* Be part of a dynamic, growth-stage company that's revolutionizing the animal health industry
- Collaborate with a talented team of innovators who share your passion for delivering exceptional customer experiences
- Enjoy a flexible, remote work environment that allows you to balance your work and personal life
- Develop your skills and expertise in a fast-paced, ever-changing environment
- Contribute to a company that's making a meaningful impact on the lives of animals and their owners
Equal Opportunity Employer
blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
Apply Now!
If you're passionate about delivering exceptional customer experiences and passionate about the welfare of animals, we invite you to apply for this exciting opportunity. Please visit our careers page to submit your application and join our vibrant team at blithequark. Apply Job! Apply for this job