Experienced Customer Service Associate - Nights and Weekends (Full Time) at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark as a Customer Service Associate - Nights and Weekends, where you'll play a vital role in ensuring our valued sellers and customers receive elite service.
About blithequark
blithequark is a leading player in the live event industry, providing a seamless exchange experience for sellers and customers alike. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. As a Customer Service Associate, you'll be part of a dynamic team that's dedicated to delivering exceptional service and driving business growth.
Your Role as a Customer Service Associate
As a Customer Service Associate, you'll be responsible for managing transactions and relationships with our valued sellers and customers. You'll take calls and respond to emails on a broad range of event and order-related questions, working to ensure we provide elite service to both our sellers and customers. Your role will progress through various stages, with clear expectations and goals to achieve in the first 30, 90, and 180 days.
Progression Expectations (30, 90, and 180 days)
### 30 Days In
- Complete new hire orientation, gaining the knowledge and resources about how blithequark operates and the live event industry you need to be successful.
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
- Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
### 60 Days In
- Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
- Navigate order queue and determine what requires attention to provide real-time assistance.
### 90 Days In
- Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
- Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring
* Outstanding communication, attention to detail, and organizational skills.
- Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
- Interest in the live event space and an eager-to-learn attitude.
Work Environment and Schedule
* Office Location: Coppell, TX
- Work Schedule:
+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. + Hybrid model, not fully remote. 3 days in-office and 2 days at home. + Hours: - 1:30pm-10:00pm, with Tuesday/Wednesday off. - 1:30pm-10:00pm, with Wednesday/Thursday off.
Compensation and Benefits
* $40,000 base salary with overtime eligibility
- Bi-annual bonuses
- Annual equity grant
- Any hours worked over 40/week are overtime eligible
Why Join blithequark?
* Opportunity to work with a leading player in the live event industry
- Collaborative and dynamic work environment
- Comprehensive training and development programs
- Competitive compensation and benefits package
- Chance to grow and advance your career in a rapidly evolving industry
How to Apply
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the blithequark team. [Apply Now](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job