[Remote] Senior CX Technology Solutions Advisor
Note: The job is a remote job and is open to candidates in USA. TTEC Digital is a company that pioneers engagement and growth solutions to enhance customer experience. They are seeking a Senior CX Technology Solutions Advisor who will act as a trusted advisor for clients, leveraging expertise in contact center technologies and artificial intelligence to deliver transformative value.
Responsibilities
- Navigate early pipeline leads and opportunities, particularly for complex, multi-practice pursuits
- Help sellers get to the next step on a pursuit: a conversation, workshop, innovation lab, consulting engagement or phase one modernization initiative
- Facilitate client discovery workshops or delivery short-term client engagements to understand their current needs, limitations, strengths … and define their path forward, typically with a blend of solution components across CCaaS, AI, CRM, Analytics, Advisory services
- Develop roadmaps showing how AI can progressively transform CCaaS implementations
- Articulate the business value of the proposed roadmap or scope in clear compelling terms
- Create frameworks for measuring and maximizing ROI from combined CCaaS and AI investments
- Collaborate with other advisors to provide comprehensive coverage across the technology landscape
- Develop winning proposals
- Expand our reach to open new opportunities, particularly for our emerging capabilities
- Shape pursuit and close strategies … target $2-3m/quarter of influenced revenue
- Contribute to the ongoing maturation and differentiation of our go-to-market.
- In the context of building and advancing pipeline … contribute to TTEC Digital thought leadership in support of the market trends and client needs associated with AI, Hyperscalers, and large enterprise complexities
Skills
- Extensive knowledge of traditional CCaaS platforms (such as Cisco, Genesys, Five9, NICE CXone, Talkdesk, etc.)
- Experience with at least one of the Hyperscalers (Amazon, Google, Microsoft), including their strengths/weaknesses in contact center, AI, and CX/EX.
- Deep understanding of how AI technologies integrate with contact center environments (including conversational AI, predictive analytics, agent assistance tools) and ideally some early experience with agentic
- Expertise with related technologies: WFM, QA, dialers, telephony, ..
- Proven track record in solutions engineering or pre-sales technical roles for CCaaS/AI solutions
- 8+ Years of Industry Experience working with Contact Center Technology
- 5+ Years of Technical Experience with IVA, Generative AI, and Advanced Speech Systems
- Experience in managing large multi-site contact center implementations
- Strong knowledge of IVA, Speech Engine, Back-end, Reporting, and CTI architecture
- Experience designing migration strategies from legacy contact centers to AI-enhanced CCaaS platforms
- Strong consultative approach with demonstrated ability to develop practical implementation methodologies
- Demonstrated success in articulating the business value of combined CCaaS, CRM, and AI investments
- Bachelor's Degree (Master's Degree or MBA is a plus)
Benefits
- Medical, dental, vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off.
Company Overview
- TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions. It was founded in 2022, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://ttecdigital.com.
Company H1B Sponsorship
- TTEC Digital has a track record of offering H1B sponsorships, with 22 in 2025, 18 in 2024, 17 in 2023, 26 in 2022, 12 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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