Experienced Manager, Customer Insights Retail Media Network – Driving Business Growth and Customer Understanding at blithequark

Are you a seasoned professional with a passion for customer insights and retail media? Do you have a knack for storytelling with data and a talent for driving business growth? If so, we invite you to join our dynamic team at blithequark as a Manager, Customer Insights Retail Media Network. In this pivotal role, you will play a critical part in shaping the future of retail media and customer understanding at blithequark.

About blithequark

blithequark is a leading home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, blithequark operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., blithequark supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.

Your Impact

As a Manager, Customer Insights Retail Media Network at blithequark, you will engage directly with our top clients to review how their media investments are performing, identify ways to optimize and grow their media investments, and develop test and learn plans. You will work closely with sales and account management to formulate media strategies aimed at growing our clients' business at blithequark. Your expertise will be essential in elevating our clients' understanding of the blithequark customer and driving business growth through data-driven insights.

Key Responsibilities

* Creates annual strategic learning plans for business(es) supported

• Leads Quarterly Business Review Process with our top clients
• Serves as the subject matter expert for media performance reporting for both internal partners within blithequark and across the blithequark enterprise, and external clients and agencies
• Synthesizes disparate data from multiple sources into strategic recommendations for future media investments to grow business at blithequark
• Oversees the development and codification of best practices in media performance evaluation, data visualization, standardized reporting, and insights
• Tells data stories that support other key deliverables such as sales pitches and case studies
• Oversees omnichannel advertising efforts and aggregates all sources of insights to support other client-facing teams (e.g., sales and account management)
• Partners with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback
• Integrates knowledge across the Customer Insights & Analytics team to bring relevant insights to blithequark's LMN Insights team and the whole of the blithequark retail media business, especially in key forums with leadership, to highlight the state of the blithequark customer

Essential Qualifications

* Bachelor's Degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative

• 5 years of experience in insights and analytics
• 3-5 years of experience in retail media or general media analytics
• Experience in analytical, decision-making, and project management
• Experience storytelling with data and presenting data stories in a compelling and easy-to-understand way
• Experience with A/B testing
• Experience with Microsoft Office tools (e.g., Word, PowerPoint, Excel)
• Experience in working with tools such as Tableau, Power BI, SQL, or similar tools

Preferred Qualifications

* Master's Degree in a related field (e.g., Master's in Market Research, Behavioral Psychology, MBA)

• Leading teams and proven business impact
• Experience managing global teams
• Experience working in a retail environment
• Working with analytic/research software (e.g., SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, etc.)

What We Offer

* Competitive salary range: $95,500.00 - $159,200.00 annually

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

blithequark is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We believe in fostering a culture of innovation, collaboration, and continuous learning. Our team members are passionate about delivering exceptional customer experiences and driving business growth through data-driven insights.

How to Apply

If you are a motivated and results-driven professional with a passion for customer insights and retail media, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply Now! Apply for this job