Technical Content Designer, Customer Service – Global Entertainment Leader blithequark

Are you a creative and technical wordsmith with a passion for crafting exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as a Technical Content Designer, Customer Service. As a key member of our Marketing & Promotions team, you will play a vital role in shaping the future of global entertainment by creating engaging, informative, and user-friendly content that delights our customers and empowers our customer service agents.

About blithequark

blithequark is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our mission is to provide an unparalleled entertainment experience that captivates audiences worldwide. We believe in the power of storytelling and the importance of making our members' lives easier through innovative technology and exceptional customer service. As a Technical Content Designer, Customer Service, you will be part of a global team that is passionate about delivering exceptional experiences and pushing the boundaries of what is possible in the entertainment industry.

The Role

As a Technical Content Designer, Customer Service, you will be responsible for creating and editing content that helps our customers navigate technical issues, troubleshoot problems, and get the most out of our services. You will work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to ensure that our content is accurate, engaging, and meets the evolving expectations of our global audience. Your expertise will be invaluable in shaping the support experience for our members and customer service agents, and you will have the opportunity to make a real impact on our business.

Responsibilities

* Lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting

• Create and edit Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials)
• Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
• Partner closely with support operations, localization, legal, product design, and engineering teams
• Create, maintain, and update style guides and editorial training
• Leverage multiple data sources to provide data-driven analysis and content recommendations

Qualifications

* BS/BA degree

• 5+ years of relevant experience
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience. Writing for customer service organizations or highly technical environment for a consumer audience
• Experience writing for different platforms e.g. computer, mobile, or TV
• Experience with information architecture and content management systems
• Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills including storytelling, highly adaptable, and able to thrive in a fast-paced environment

What We Offer

* Competitive annual salary range: $50,000 - $190,000

• Comprehensive benefits package, including:

+ Health Plans + Mental Health support + 401(k) Retirement Plan with employer match + Stock Option Program + Disability Programs + Health Savings and Flexible Spending Accounts + Family-forming benefits + Life and Serious Injury Benefits

• Paid leave of absence programs
• Flexible time off for full-time salaried employees
• Opportunity to work with a talented and diverse team of professionals
• Collaborative and dynamic work environment
• Professional development and growth opportunities

Why Join blithequark?

* We are a global leader in the entertainment industry, with a reputation for innovation and excellence

• We offer a dynamic and fast-paced work environment that is perfect for creative and motivated individuals
• We are committed to diversity, equity, and inclusion, and we celebrate the unique perspectives and experiences of our employees
• We offer comprehensive benefits and competitive compensation to support your career growth and well-being
• We are passionate about delivering exceptional customer experiences and making a positive impact on our members' lives

How to Apply

If you are a talented and motivated Technical Content Designer with a passion for customer service, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and portfolio to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job