Experienced Full Stack Customer Service Representative – Sales (Hybrid) at blithequark

Are you a customer service enthusiast with a passion for sales and technology? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join our team at blithequark as an Experienced Full Stack Customer Service Representative – Sales (Hybrid). As a key member of our sales team, you will be the voice of blithequark, providing exceptional customer service and driving sales growth through consultative approaches.

About blithequark

At blithequark, we're pioneers in making connections and have been ever since our inception. With a rich history spanning nearly 150 years, we've been innovating and pushing the boundaries of what's possible. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, we create connections that change the world.

Job Summary

As an Experienced Full Stack Customer Service Representative – Sales (Hybrid), you will be responsible for providing exceptional customer service and driving sales growth through consultative approaches. You will be the frontline in providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices. Additionally, you will address existing customer needs, which include billing and payment, plan changes, upgrades, and technical support.

Key Responsibilities

* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers.

• Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
• Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
• Be an expert at simplifying the explanation of customer bills, rate plans, and features of blithequark's products and services.
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
• Work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.
• Be cross-trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.

Essential Qualifications

* Call center or customer service experience.

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours.
• Occasional overtime may be required.
• Ability to work in a fast-paced environment with high volume of customer interactions.
• Strong communication and interpersonal skills.
• Ability to simplify complex technical information for customers.
• Basic troubleshooting skills and ability to escalate issues to Tier 3 support when necessary.

Preferred Qualifications

* Experience in sales and customer service.

• Knowledge of blithequark's products and services.
• Experience working in a hybrid environment (in-center and remote).
• Certification in customer service or sales.
• Experience with CRM software and other customer service tools.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment with high volume of customer interactions.
• Strong problem-solving and analytical skills.
• Ability to simplify complex technical information for customers.
• Basic troubleshooting skills and ability to escalate issues to Tier 3 support when necessary.
• Ability to work independently and as part of a team.
• Strong time management and organizational skills.
• Ability to meet sales goals and targets.

Career Growth Opportunities and Learning Benefits

* Paid training and additional resources to support success in your new role.

• Opportunities for career growth and advancement within the company.
• Access to training and development programs to enhance your skills and knowledge.
• Collaborative and supportive work environment.
• Recognition and rewards for outstanding performance.

Work Environment and Company Culture

* Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions.

• Collaborative and supportive work environment.
• Opportunities for career growth and advancement within the company.
• Recognition and rewards for outstanding performance.
• Access to training and development programs to enhance your skills and knowledge.

Compensation, Perks, and Benefits

* Competitive hourly rate of $16.00 - $18.30 + up to $12,000 in commissions yearly if all sales goals are met.

• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) plan with company match.
• Tuition reimbursement program.
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays).
• Paid Parental Leave.
• Additional sick leave beyond what state and local law require may be available but is unprotected.
• Adoption Reimbursement.
• Disability Benefits (short term and long term).
• Life and Accidental Death Insurance.
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.
• Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phone.

How to Apply

If you're a customer service enthusiast with a passion for sales and technology, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

It is the policy of blithequark to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, blithequark will provide reasonable accommodations for qualified individuals with disabilities.

Disclaimer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. Apply for this job