Experienced Lead Scheduler - Overnight Operations Specialist for Remote Patient Scheduling and Care Support Team Leadership

Introduction to Duly Health and Care

Imagine being part of a dynamic and innovative healthcare organization that prioritizes patient care, employee well-being, and community impact. At Duly Health and Care, we are committed to making a difference in the lives of our patients and our team members. As a leader in the healthcare industry, we are seeking a highly skilled and experienced Lead Scheduler to join our overnight operations team. This is an exceptional opportunity to grow your career, develop your leadership skills, and be part of a talented team that is passionate about delivering exceptional patient care.

Job Overview

As a Lead Scheduler - Overnight, you will play a critical role in overseeing our team of Care Support specialists, ensuring seamless patient scheduling, registration, and insurance verification processes. You will serve as a liaison between our Care Support Management team and Clinical department staff, providing exceptional leadership, guidance, and support to ensure the highest level of patient care and satisfaction. If you are a motivated, organized, and compassionate individual with a strong background in scheduling, customer service, and team leadership, we encourage you to apply for this exciting opportunity.

Position Highlights

• Full-time position with a schedule of 40 hours per week, working overnight shifts from 7:00 pm to 3:30 am, with alternating every 3rd Saturday off
• Remote work arrangement after completing the initial training period
• Competitive salary range of $22-23 per hour, with opportunities for shift differentials, bonuses, and other incentives

Benefits and Perks

At Duly Health and Care, we are committed to providing our team members with a comprehensive benefits package that supports their overall well-being and career growth. Some of the benefits and perks you can expect include:

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider
• Employer-provided life and disability insurance
• $5,250 Tuition Reimbursement per year to support your ongoing education and career development
• Immediate 401(k) match to help you plan for your future
• 40 hours of paid volunteer time off to give back to your community
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact, with opportunities to get involved and make a difference
• Up to 12 weeks of parental leave at 100% pay, as well as a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met

Responsibilities

As a Lead Scheduler - Overnight, your key responsibilities will include:

• Providing leadership and guidance to our team of Care Support specialists, ensuring they have the resources and support they need to deliver exceptional patient care
• Coordinating patient scheduling, registration, and insurance verification processes, ensuring accuracy, efficiency, and patient satisfaction
• Troubleshooting complex scheduling issues, investigating and resolving problems in a timely and professional manner
• Responding to scheduling inquiries from patients, physicians, and other clinical staff, providing exceptional customer service and support
• Prioritizing workload, monitoring call queues, and making informed decisions to optimize department efficiency and patient care
• Performing service recovery with patients who are experiencing issues with the scheduling process, ensuring their concerns are addressed and resolved promptly
• Collaborating with clinical leads to identify areas for process improvement and implement changes to enhance patient care and department operations

Essential Duties and Responsibilities

In addition to the responsibilities outlined above, you will be expected to:

• Cover all scheduling roles as needed, ensuring seamless continuity of patient care
• Maintain a clean and organized work area, adhering to departmental standards and guidelines
• Participate in departmental projects, huddles, and meetings, contributing to the development of new initiatives and process improvements
• Utilize Epic scheduling software to schedule and cancel appointments, ensuring accuracy and efficiency
• Research patient entries to ensure accurate scheduling, identifying and resolving duplicate patient records as needed
• Update patient information as necessary, reviewing and updating patient demographics and registration as required

Qualifications and Requirements

To be successful in this role, you will need:

• A High School Diploma or GED, with a minimum of 3 years of experience in a call center or scheduling environment, preferably in a healthcare setting
• Proficiency in Epic scheduling software, with the ability to learn and adapt to new systems and technologies
• Excellent communication, customer service, and leadership skills, with the ability to work effectively in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex scheduling issues and develop creative solutions
• A strong commitment to patient care, with a passion for delivering exceptional service and support to patients, families, and healthcare teams

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience in a leadership or supervisory role, with a proven track record of success in managing teams and developing staff
• Knowledge of healthcare operations, policies, and procedures, with a strong understanding of patient scheduling, registration, and insurance verification processes
• Certification in a relevant field, such as medical scheduling or healthcare administration
• Bilingual or multilingual skills, with the ability to communicate effectively with patients and families from diverse backgrounds

Career Growth and Development

At Duly Health and Care, we are committed to supporting the career growth and development of our team members. As a Lead Scheduler - Overnight, you will have opportunities to:

• Develop your leadership skills, with training and mentorship from experienced leaders and managers
• Enhance your knowledge of healthcare operations, policies, and procedures, with ongoing education and training
• Expand your skills and expertise in Epic scheduling software, with opportunities to learn and adapt to new systems and technologies
• Participate in departmental projects and initiatives, contributing to the development of new processes and improvements
• Pursue certification or advanced education in a relevant field, with tuition reimbursement and support from our organization

Work Environment and Company Culture

At Duly Health and Care, we are proud of our dynamic and inclusive work environment, which values diversity, equity, and inclusion. As a Lead Scheduler - Overnight, you will be part of a talented team that is passionate about delivering exceptional patient care and making a difference in our community. Our company culture is built on the following principles:

• A commitment to patient-centered care, with a focus on delivering exceptional service and support to patients, families, and healthcare teams
• A culture of inclusivity and respect, with a strong emphasis on diversity, equity, and inclusion
• A collaborative and supportive work environment, with opportunities for teamwork, mentorship, and professional growth
• A focus on innovation and continuous improvement, with a commitment to staying at the forefront of healthcare trends and technologies

Compensation and Benefits

As a Lead Scheduler - Overnight, you will be eligible for a competitive salary range of $22-23 per hour, with opportunities for shift differentials, bonuses, and other incentives. Our comprehensive benefits package includes:

• Comprehensive medical, dental, and vision benefits, with healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider
• Employer-provided life and disability insurance, with optional supplemental coverage
• $5,250 Tuition Reimbursement per year, with opportunities for ongoing education and career development
• Immediate 401(k) match, with opportunities for retirement savings and planning
• 40 hours of paid volunteer time off, with opportunities to give back to your community

Conclusion

If you are a motivated, organized, and compassionate individual with a strong background in scheduling, customer service, and team leadership, we encourage you to apply for this exciting opportunity. As a Lead Scheduler - Overnight, you will play a critical role in our overnight operations team, ensuring seamless patient scheduling, registration, and insurance verification processes. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is an exceptional opportunity to join a dynamic and innovative healthcare organization. Apply today and let's build the future together!