Experienced Remote Webchat Dealer Support Specialist – Late 3rd Shift / Midnight Shift

Are you a customer-centric individual with excellent communication skills, looking for a challenging and rewarding role in the automotive industry? Do you thrive in a fast-paced, dynamic environment where no two conversations are the same? If so, we invite you to join blithequark's team of skilled Webchat Dealer Support Specialists, working remotely in a late 3rd shift / midnight shift schedule. As a key member of our team, you will play a vital role in providing exceptional support to customers navigating the vehicle purchase process, while promoting sales and lead captures for our clients. If you're passionate about delivering outstanding customer experiences, have a strong work ethic, and are eager to grow with a leading organization, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a pioneering company that empowers clients to transform their businesses through innovative solutions and strategic partnerships. With a global presence and a team of 80,000 experts, we collaborate with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services, Talent Services, and real-world application, we drive change and help progressive leaders succeed.

Job Summary

As a Remote Webchat Dealer Support Specialist, you will be responsible for providing proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns/inquiries. You will also promote sales and lead captures for our clients by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions. Your primary goal will be to deliver exceptional customer experiences, while continuously aiming to improve customer satisfaction, productivity, and efficiency.

Key Responsibilities

* Provide assistance to customers with their vehicle purchase process, including answering questions about products, features, benefits, incentives, and promotions

• Continuously aim to improve customer satisfaction, productivity, and efficiency by making recommendations that benefit the customer and enhance their buying experience
• Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns/inquiries
• Promote sales and lead captures for our clients by accurately and enthusiastically responding to consumer questions
• Be a goodwill ambassador for blithequark by courteous treatment of all customers
• Work collaboratively with our team to achieve sales and customer satisfaction goals
• Stay up-to-date with product knowledge, features, benefits, incentives, and promotions to provide accurate and informed responses to consumers

Essential Qualifications

* Bachelor's degree in a related field (e.g., communications, marketing, business)

• Strong reading comprehension and written communication skills, with excellent writing skills
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Excellent customer service skills, with a focus on delivering exceptional customer experiences
• Strong problem-solving skills, with the ability to think critically and creatively
• Ability to work independently and as part of a team, with a focus on collaboration and communication
• Strong organizational skills, with the ability to manage multiple tasks and priorities

Preferred Qualifications

* Previous experience in a customer-facing role, preferably in the automotive industry

• Knowledge of the automotive industry, including products, features, benefits, incentives, and promotions
• Experience with webchat or live chat software
• Strong analytical skills, with the ability to analyze data and make informed decisions
• Ability to work in a remote environment, with minimal supervision

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues

• Strong problem-solving skills, with the ability to think critically and creatively
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong organizational skills, with the ability to manage multiple tasks and priorities
• Ability to stay up-to-date with product knowledge, features, benefits, incentives, and promotions
• Strong analytical skills, with the ability to analyze data and make informed decisions

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Remote Webchat Dealer Support Specialist, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Regular feedback and coaching to help you achieve your goals
• Opportunities for career advancement and professional growth
• A collaborative and supportive work environment that encourages open communication and teamwork

Work Environment and Company Culture

blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As a Remote Webchat Dealer Support Specialist, you will work in a flexible, remote environment that allows you to balance your work and personal life. Our company culture is built on the principles of:

• Collaboration and teamwork
• Innovation and creativity
• Customer-centricity and customer satisfaction
• Continuous learning and development
• Diversity, equity, and inclusion

Compensation, Perks, and Benefits

As a Remote Webchat Dealer Support Specialist, you will be eligible for a competitive compensation package, including:

• A base salary and performance-based bonuses
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements, including remote work options
• Ongoing training and development opportunities

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Apply Now: Apply Job! Apply for this job