Level 1 IT Technician – Amazon Store

About Us:

Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of Fast Team Technician on our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our client's business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team.

About The Role:

As a Fast Team Technician at Digacore Consulting, LLC, the candidate will be responding to entry level ticket requests and working them to a resolution, while escalating when appropriate. The position includes remote troubleshooting and may require some field work. Responsibilities include regular communication with clients throughout the ticket resolution process.

The individual must possess excellent customer service and communication skills with a friendly disposition towards clients. The position requires the ability to work well in a fast-paced environment with a true sense of urgency and the capability to multi-task, prioritize, time manage and take full ownership of responsibilities.

Requirements:

We are willing to train the right candidate who possesses the minimum requirements.

• Experience working in a ticketing system
• Experience providing direct customer service
• Excellent problem-solving skills and attention to detail
• Effective communication skills, both verbal and written
• Ability to work with a team
• Ability to take full ownership of tasks and responsibilities
• The ability to work in a fast-paced environment and enjoys multitasking
• Either relevant coursework, degree or certification or professional IT work experience
• Willingness to learn and adapt to new technologies and procedures

Preferred Qualifications:

• Familiarity with Microsoft operating systems and productivity applications
• Experience working in Active Directory is a plus
• Experience with Microsoft 365 Administration
• Network troubleshooting

Benefits:

• Nationwide Medical Insurance
• Dental Insurance
• Life insurance gifted to all employees
• Long-term disability insurance gifted to all employees
• HSA and FSA options
• 401k match
• Generous paid time off
• Mental health days
• $500 sign on bonus
• Paid certification assistance

We are an Equal Opportunity Employer!