Experienced Online Community Manager and Customer Support Specialist - US Based
Join the dynamic team at blithequark, a global leader in Customer Service and Community Management, as we continue to revolutionize the way businesses interact with their customers online. As a passionate advocate for delivering exceptional customer experiences, you will play a vital role in supporting our esteemed clients, including a prominent global haircut brand, in their online customer support endeavors.
About blithequark
At blithequark, we pride ourselves on being a fast-growth company with a simple yet ambitious goal: to help our clients grow and have fun while doing so. With over a decade of experience in the industry, we have established ourselves as a global leader in Customer Service and Community Management, powering support for some of the world's biggest brands, charities, and government departments. Our mission is to transform traditional contact centers into cloud-based community-led initiatives, leveraging the power of social media, live chat, and email to drive customer engagement.
The Role
As an Online Community Manager and Customer Support Specialist, you will be responsible for delivering exceptional online customer support and community management services to our clients. This role is ideal for a customer service agent with a passion for delivering excellent customer experiences and a strong understanding of online community management principles.
Key Responsibilities
* Managing and responding to online customer service queries and inbound social media messages from our client accounts on a daily basis
- Effectively responding to all customer support and community management tickets
- Pro-actively escalating and spotting potential PR threats, and following support briefs
- Collaborating with cross-functional teams to resolve complex customer issues
- Utilizing Zendesk, Gorgias, and Freshdesk to manage customer interactions and provide timely responses
- Developing and implementing community engagement strategies to foster a positive online community experience
Essential Qualifications
* Previous experience delivering online customer support and community management (1+ year)
- Excellent written and verbal communication skills
- Strong time management and organizational skills
- Ability to work independently and as part of a remote team
- Proficiency in using collaboration tools such as Slack, Google Suite, and Microsoft Teams
- Passion for delivering exceptional customer service and a commitment to continuous learning and improvement
Preferred Qualifications
* Experience with phone support and copywriting
- High accuracy and attention to detail
- Ability to work flexible hours, including weekends as needed
- Familiarity with social media platforms and online community management tools
What's On Offer
* Monthly invoice paid within 48 hours
- Standard hourly rate: $14.00
- Fully remote working with flexible hours (16-28 hours per week)
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment with a passionate team
- Access to cutting-edge technology and tools to support your success
Work Environment and Culture
At blithequark, we value diversity, inclusivity, and work-life balance. Our remote work environment is designed to support your productivity and well-being, with flexible hours and a collaborative team culture. We believe in continuous learning and professional development, providing opportunities for growth and advancement.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional online community management and customer support services, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
Equal Opportunities Employer
blithequark is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Application Deadline
Applications will be reviewed on a rolling basis, and we encourage you to apply as soon as possible. We look forward to hearing from you! Apply for this job