Full-Time AirBnB Customer Support with Light Wave Bookkeeping – Amazon Store
ad1 We are seeking a full-time, tech-savvy Customer Support Representative to assist our AirBnB clients.Bonuses Paid in additional to hourly rate.The ideal candidate will possess strong communication skills, be knowledgeable about the AirBnB platform, and have a customer-focused mindset. Familiarity with free Wave bookkeeping software is a significant advantage. You will handle inquiries effectively, resolve issues, and ensure an exceptional customer experience. If you're enthusiastic about travel and hospitality, we want to hear from you!~~~~~~~~Guest Management & Communication:- Respond to guest inquiries and messages promptly.- Handle guest bookings, questions, and special requests.- Send pre-arrival, check-in, and check-out instructions automatically.- Handle guest reviews and respond to feedback.- Manage any guest issues or complaints during their stay.Listing Management:- Update listing descriptions, photos, and amenities as needed.- Optimize listing titles, descriptions, and photos for better performance.- Monitor and adjust pricing strategies using tools like Hospitable Dynamic Pricing, Price Labs, Beyond Pricing.- Update calendar availability across multiple booking platforms.- Ensure consistency of listings across Airbnb, VRBO, Booking.com, Furnished Finder etc.Operations Coordination:- Schedule and coordinate cleaning services between bookings.- Communicate with cleaners and maintenance staff for urgent tasks.- Organize property maintenance and repairs as needed using tools like Monday- Track inventory of essential supplies and reorder when necessary.Guest Experience & Automation:- Set up and manage automated messages using Hospitable or other tools.- Prepare welcome guides and house manuals for guests.- Assist with creating personalized recommendations for local attractions and dining using Google Maps and ScribeHow.com.- Coordinate any concierge services for guests (e.g., airport pickups, reservations).Booking Optimization:- Monitor booking performance and suggest improvements.- Research competitors to ensure competitive pricing.- Implement special promotions or discounts to increase bookings.- Track KPIs like occupancy rates, average daily rate (ADR), and booking lead times.Customer Support & Reviews:- Promptly respond to all reviews and guest feedback.- Address negative reviews in a professional manner.- Request and encourage positive guest reviews.Administrative Tasks- Create and manage Slack for team communication- Keep financial records of bookings, expenses, and payments.- Track incoming payments and overdue balances.- Prepare income and occupancy reports.- Manage insurance policies and relevant documentation.- Light bookkeeping in free version of Waveapps- Create invoices in Zoho invoices- Use Tools: Slack, Monday, ClickUp, Trello, Notion, ChatGPT, Google Sheets, Google Docs, PriceLabs, Hospitable, Gmail, Canva, Excel, Word, Go High Level- Social media posting on Instagram, TikTok, YouTube- Email managementMarketing & Growth:- Assist with social media marketing, such as posting on Instagram or Facebook.- Coordinate email marketing campaigns to past guests.- Manage partnerships with local businesses (e.g., cafes, tours) for cross-promotion.- Assist in creating direct booking channels and websites.Special Projects:- Help create new Airbnb listings by collecting property details.- Assist with onboarding new properties, ensuring all steps are completed.- Conduct market research to identify potential new locations or properties.- Help plan for expansion by researching property acquisition or rental opportunities.Guest Support During Stay:- Troubleshoot guest issues like internet or appliance problems (by liaising with local support).- Handle emergency calls or issues, coordinating appropriate on-site help.- Ensure guests have access to self-check-in and offer support if issues arise. ad2 apply to this job Apply tot his job Apply To this Job