Experienced Window Service Technician – Field Service and Customer Support Specialist for Window and Door Products

Introduction to Miter Brands

Miter Brands is a leading company in the window and door industry, committed to providing high-quality products and exceptional customer service. We are seeking an experienced and skilled Window Service Technician to join our team in the Midwest Region, reporting to Chicago, IL. As a Field Service Technician I, you will play a crucial role in delivering outstanding service to our customers, ensuring their satisfaction and loyalty to our brand.

Job Overview

In this exciting and rewarding role, you will be responsible for completing field service-related tasks, including warranty-related work on MITER products, ordering and picking up service parts, and receiving order acknowledgments. You will work closely with our team to ensure that all safety policies and procedures are adhered to, including wearing required Personal Protective Equipment. Your excellent communication skills will be essential in calling Service Contacts to set up appointments and communicate directly with customers.

Key Responsibilities

• Complete field service-related tasks, including warranty-related work on MITER products
• Order and pick up service parts, and receive order acknowledgments
• Adhere to all facets of safety policies and procedures, including wearing required Personal Protective Equipment
• Call Service Contacts to set up appointments and communicate directly with customers
• Develop knowledge of MITER Brands products and learn how to troubleshoot common issues
• Able to lift 50 lbs. daily and climb up a ladder up to 40 ft.
• Provide exceptional customer service, ensuring customer satisfaction and loyalty to our brand

Qualifications and Requirements

To be successful in this role, you will need to possess a strong and diverse skillset, including:

• High School education
• Excellent communication skills
• Customer Service experience and ability
• Ability to drive and operate a company vehicle, including maintenance
• Service-related work experience with windows and doors, or at least experience with windows and doors
• Willingness to travel during the week
• Computer skills and Microsoft Office proficiency
• 3-5 years of experience in warranty-related work concerning windows and doors is desired
• Knowledge of MITER Brands products is an asset
• 3-5 years of customer service experience is preferred
• Detailed and organized, with the ability to prioritize tasks and manage time effectively

Essential Skills and Competencies

In addition to the qualifications and requirements listed above, the ideal candidate will possess:

• Strong problem-solving and analytical skills, with the ability to troubleshoot common issues
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage time effectively
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Ability to work independently and as part of a team, with a strong commitment to delivering exceptional customer service
• Physical ability to lift 50 lbs. daily and climb up a ladder up to 40 ft.

Career Growth Opportunities and Learning Benefits

At Miter Brands, we are committed to the growth and development of our employees. As a Window Service Technician, you will have the opportunity to:

• Develop your skills and knowledge of MITER Brands products and services
• Learn from experienced technicians and gain hands-on experience in the field
• Advance your career within the company, with opportunities for promotion and professional growth
• Participate in training and development programs, including workshops and seminars
• Stay up-to-date with the latest industry trends and technologies, with access to ongoing training and education

Work Environment and Company Culture

At Miter Brands, we pride ourselves on our friendly and supportive work environment. As a Window Service Technician, you will be part of a dynamic and dedicated team, committed to delivering exceptional customer service and support. Our company culture is built on the values of:

• Integrity and honesty, with a strong commitment to ethics and professionalism
• Respect and empathy, with a focus on building strong relationships with customers and colleagues
• Teamwork and collaboration, with a emphasis on working together to achieve common goals
• Continuous learning and improvement, with a focus on staying up-to-date with the latest industry trends and technologies

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Medical plans with HRA or HSA options
• Prescription coverage
• Dental and vision coverage
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and eight paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Tuition Reimbursement
• Yearly Wellness Clinic

Conclusion

If you are a motivated and skilled individual, with a passion for delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. As a Window Service Technician at Miter Brands, you will be part of a dynamic and dedicated team, committed to delivering outstanding service to our customers. Don't miss out on this chance to join our team and take your career to the next level. Apply today!