Experienced 3rd Shift Customer Experience Agent – Remote Customer Service Representative

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark's dynamic team as a 3rd Shift Customer Experience Agent. This fully remote position offers the perfect blend of flexibility, challenge, and growth opportunities for individuals who are eager to make a lasting impact.

About blithequark

blithequark is a leading provider of innovative solutions that empower individuals and businesses to achieve their goals. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the industry. As a remote customer service representative, you will be part of a talented team that shares your passion for delivering exceptional experiences.

Job Summary

As a 3rd Shift Customer Experience Agent, you will be responsible for providing top-notch customer service over the phone, dispatching calls to technicians, and performing various administrative duties. This role requires strong communication skills, attention to detail, and the ability to work effectively in a dynamic environment. If you are a motivated and customer-focused individual who is eager to take on new challenges, we encourage you to apply.

Key Responsibilities

* Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner

• Initiate outbound phone calls for scheduling of service calls to ensure seamless customer experiences
• Handle various customer inquiries and requests with accuracy and professionalism
• Dispatch the correct technician (based on qualifications, geography, customer preference) to each job to ensure timely and effective service delivery
• Utilize Service Titan software to effectively plan and dispatch jobs, ensuring maximum efficiency and customer satisfaction
• Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information
• Communicate with technicians regarding availability, expected completion time, and other essential details
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls to maintain high-quality customer experiences
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
• Interact with service technicians and various customers from residential to commercial, providing exceptional service and support

Essential Qualifications

* Familiarity with the surrounding Chicagoland area

• High school diploma or equivalent (GED)
• Minimum of 3 years relevant work experience in a customer service environment
• Previous dispatch experience is a plus
• Strong verbal and written communication skills
• Attention to detail
• Ability to manage priorities and workflow effectively
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Proficient in Microsoft Office
• Ability to work from home efficiently
• Ability and willingness to work nights and weekends

Preferred Qualifications

* Plumbing, Electric & HVAC experience is a plus

• Previous experience working in a remote or virtual environment

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment
• Proficiency in Microsoft Office and Service Titan software
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and tasks simultaneously
• Excellent time management and productivity skills
• Ability to work effectively in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a 3rd Shift Customer Experience Agent, you will have access to:

• On-site training facility for continuous employee development
• Paid Time Off (PTO) and Paid Holidays
• Tuition Reimbursement
• Professional development assistance
• Referral program
• Employee discounts on company-provided services

Work Environment and Company Culture

As a remote customer service representative, you will be part of a dynamic team that values flexibility, collaboration, and customer satisfaction. Our company culture is built on the principles of:

• Excellence: We strive for excellence in everything we do.
• Customer Focus: We put our customers at the forefront of everything we do.
• Teamwork: We work together to achieve our goals.
• Innovation: We encourage creativity and innovation in all aspects of our business.
• Growth: We invest in our employees' growth and development.

Compensation and Benefits

As a 3rd Shift Customer Experience Agent, you will receive:

• Competitive hourly rate of $20.00 per hour
• Medical, Dental & Vision Insurance
• Supplemental AFLAC Insurance Options
• 401(k) Plan with Company Match
• Company-provided Life Insurance
• Employee discounts on company-provided services
• Paid Time Off (PTO) and Paid Holidays
• Tuition Reimbursement
• Professional development assistance
• Referral program

How to Apply

If you are a motivated and customer-focused individual who is eager to take on new challenges, we encourage you to apply for the 3rd Shift Customer Experience Agent position at blithequark. Please visit our website to submit your application and join our dynamic team today! Apply for this job