Experienced Call Center Representative – Patient Enrollment and Data Entry Specialist (Remote, Hybrid)

About Us

At Walgreens, we are committed to providing exceptional healthcare services to our patients while fostering a culture of innovation, collaboration, and growth. As a leading pharmacy chain, we strive to make a positive impact on the lives of our customers and employees alike. Our team is dedicated to delivering high-quality care, and we are seeking a skilled and compassionate individual to join our ranks as a Call Center Representative – Patient Enrollment and Data Entry Specialist.

Job Summary

We are looking for a reliable and detail-oriented individual to join our team as a Call Center Representative – Patient Enrollment and Data Entry Specialist. This is a full-time, remote position that requires a strong skillset in patient enrollment, data entry, and customer service. As a member of our team, you will be responsible for processing new patient enrollment, handling patient medication requests, and providing exceptional customer service to our patients and healthcare providers.

Key Responsibilities

• Utilize Walgreens' solution information section techniques and rules to process new patient enrollment by entering information into the proper system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to acquire missing medication data, and decipher clinical shorthand (SIG codes).
• Settle all data entry-related exceptions.
• Handle correspondence to patients (inbound calls, visits, messages) and make outbound calls to prescribers and patients on a case-by-case basis.
• Settle Outsider Oddballs by surveying, gathering data, making redresses, and resubmitting for handling as per individual arrangement prerequisites.
• Provide support to Pharmacists, both those in the office and those at different locations.
• Identify and convey issues to senior-level staff as proper.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Bachelor's degree in a related field (e.g., healthcare, business, or communications).
• Basic level computer skills, including starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, or accessing data online.
• Basic web search skills, including opening a program, writing in URLs in the right area, using a web search engine, bookmarking a website, exploring using back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills, including typing at least 25 WPM, typing by memory, and designing reports.
• Excellent written and verbal communication skills.

Preferred Qualifications

While not required, the following preferred qualifications will make you a strong candidate for this role:

• At least one year of pharmacy experience in a retail or call center environment.
• Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction.
• Intermediate to advanced level keyboarding skills, including typing at least 35 WPM, typing by memory, and organizing reports.
• Familiarity with Spanish and English.

Career Growth Opportunities and Learning Benefits

At Walgreens, we are committed to helping our employees grow and develop their careers. As a Call Center Representative – Patient Enrollment and Data Entry Specialist, you will have opportunities to:

• Develop your skills in patient enrollment, data entry, and customer service.
• Work with a dynamic team of healthcare professionals who are passionate about delivering exceptional care.
• Participate in ongoing training and development programs to enhance your knowledge and skills.
• Take advantage of opportunities for career advancement and professional growth within the company.

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from home and enjoy a comfortable and productive work environment. Our company culture is built on the values of innovation, collaboration, and growth, and we strive to create a positive and inclusive work environment for all employees.

Compensation, Perks, and Benefits

We offer a competitive salary of $32/hour for this position, as well as a range of benefits and perks, including:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Flexible paid time off and holidays.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team of dedicated healthcare professionals.