Experienced Full Stack Travel Consultant – VIP Corporate Business Travel Planning and Management

About Us

At Amex GBT, we're a team of passionate individuals who believe in the transformative power of travel. As a force for good, we strive to make a positive impact on our industry and the world around us. Our mission is to empower our colleagues to achieve success, while fostering an inclusive and collaborative culture where every voice is valued.

Join Our Team

We're excited to invite you to join our dynamic team as an Experienced Full Stack Travel Consultant. As a key member of our VIP Travel Consultancy team, you'll play a vital role in delivering exceptional travel experiences for our top clients. Working from the comfort of your own home, you'll collaborate with your team to provide creative and timely travel solutions, ensuring that every customer interaction is a memorable one.

About the Role

As an Experienced Full Stack Travel Consultant, you'll be responsible for advising and arranging travel for VIP corporate business customers, both individuals and groups. You'll work with a variety of complexity, booking domestic and international business travel for air, road, rail, and accommodations. Your exceptional communication skills will enable you to effectively interact with customers over the telephone, messaging (chat), email, and/or back office systems.

Key Responsibilities

• Advise and arrange travel for VIP corporate business customers (both individuals and groups)
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Communicate effectively with customers over the telephone, messaging (chat), email, and/or back office systems
• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company's travel policy
• Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence, and service metrics

What We're Looking For

We're seeking a highly motivated and experienced individual with a passion for delivering exceptional customer service. To be successful in this role, you'll need:

Essential Qualifications

• Previous experience in travel (preferably business travel) and comprehensive understanding of fares and ticketing rules for car, air, and hotel
• Passion for excellence in providing white glove VIP service, including proactive anticipation of needs
• Native GDS expertise (Sabre)
• Professional communication (written and verbal)
• Strong attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently
• Teamwork and openness to feedback

Preferred Qualifications

• Experience working in a high-touch service environment
• Proven track record of delivering exceptional customer service
• Strong problem-solving skills and ability to think critically
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Flexibility to work 12 PM to 9 PM eastern time

Skills and Competencies

To succeed in this role, you'll need to possess a unique combination of skills and competencies, including:

Technical Skills

• Native GDS expertise (Sabre)
• Strong understanding of fares and ticketing rules for car, air, and hotel
• Proficiency in Microsoft Office and Google Suite
• Experience with CRM software and other travel industry tools

Soft Skills

• Exceptional communication and interpersonal skills
• Strong problem-solving skills and ability to think critically
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Flexibility and adaptability in a dynamic work environment
• Strong attention to detail and ability to maintain accuracy

Career Growth Opportunities and Learning Benefits

We're committed to helping you grow and develop your skills, with a range of opportunities for career advancement and professional development. As a member of our team, you'll have access to:

Global Tuition Assistance

We offer a comprehensive tuition assistance program, providing you with the opportunity to pursue higher education and develop new skills.

Access to Over 20,000 Courses on Our Learning Platform

Our learning platform offers a vast library of courses, allowing you to develop new skills and enhance your knowledge in areas such as leadership, communication, and industry-specific topics.

Leadership Courses and New Job Openings Available to Internal Candidates First

We're committed to helping you develop your leadership skills and advance your career, with access to leadership courses and new job openings available to internal candidates first.

Work Environment and Company Culture

We're proud of our inclusive and collaborative culture, where every voice is valued and every employee has the opportunity to grow and develop. As a member of our team, you'll enjoy:

Flexible Work Arrangements

We offer flexible work arrangements, allowing you to work from the comfort of your own home and maintain a healthy work-life balance.

Collaborative Team Environment

Our team is passionate about delivering exceptional customer service, and we work together to achieve our goals and support each other in our roles.

Recognition and Rewards

We recognize and reward our employees for their hard work and dedication, with a range of recognition and reward programs in place.

Compensation, Perks, and Benefits

We offer a competitive salary, with a national hourly wage range of $20.00 to $35.00 per hour. In addition to your salary, you'll enjoy a range of benefits, including:

Flexible Benefits

We offer flexible benefits, tailored to each country and available from the day you start. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel Perks

We offer travel perks, including a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Annual Performance-Based Incentive

We offer an annual performance-based incentive, rewarding participants based on company performance.

Equal Opportunities Employer

We're an equal opportunities employer, committed to providing reasonable accommodation to qualified individuals with disabilities. We're proud to be an inclusive and diverse workplace, where every voice is valued and every employee has the opportunity to grow and develop.

Apply Now

If you're passionate about delivering exceptional customer service and believe you'd be a phenomenal addition to our team, don't worry about "checking every box." Please apply anyway. You may be exactly the person we're looking for!