Experienced Clinical Customer Service Representative – Remote Call Center Opportunity
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse populations? If so, we invite you to join blithequark's high-volume call center team as a Clinical Customer Service Representative. In this role, you will play a vital part in supporting our mission to empower individuals to live healthier and longer by providing top-notch customer service nationwide for our specialty network programs.
About blithequark
blithequark is a leading healthcare company dedicated to providing innovative solutions that improve the lives of our members. With a strong commitment to customer satisfaction, we strive to create a positive and supportive work environment that fosters growth and development. As a remote employee, you will have the flexibility to work from home while still being an integral part of our dynamic team.
Key Responsibilities
As a Clinical Customer Service Representative, you will be responsible for:
* Answering incoming calls in a professional, accurate, timely, and courteous manner
* Ascertain the nature of the call and record information in the Communication Log
* Look up member information using proprietary blithequark systems and provide information to the caller
* Forward logs requiring further research to the appropriate department
* Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
* Utilize appropriate resources, including those online, to provide timely responses
* Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
* Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
* Document all calls appropriately
* Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
* Respond to requests for internal and external customers and/or clients, as required
Qualifications
To be successful in this role, you will need:
* High school diploma or equivalent required
* Minimum of one year of experience performing customer service duties; inbound call center experience preferred
* Basic computer skills
* Strong verbal communication skills
Core Competencies
As a Clinical Customer Service Representative, you will demonstrate:
* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
* Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
* Ability to effectively organize, prioritize, multi-task, and manage time
* Demonstrated accuracy and productivity in a changing environment with constant interruptions
* Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
* Ability to exercise strict confidentiality in all matters
Work Environment and Requirements
As a remote employee, you will work from home in a designated work area with company-provided technology equipment. You will need:
* A stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed)
* Ability to sit for long periods of time
* Ability to speak, see, and hear other personnel and/or objects
* Ability to communicate both in oral and written form
* Ability to use a telephone and computer keyboard
* Ability to lift up to 10 lbs
Compensation and Benefits
As a Clinical Customer Service Representative, you will receive:
* Starting pay at $15/hour with potential of $16/hour within the first year, plus merit
* Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Opportunities for career growth and professional development
Equal Employment Opportunity
blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. We welcome applications from qualified individuals with disabilities and disabled veterans.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our dynamic team at blithequark.