Healthcare Broker Support Representative - Remote - Owing Mills/ Canto – USA Remote Jobs

Note: The job is a remote job and is open to candidates in USA. Elite Technical is seeking a Healthcare focused, Sales Broker Support Representative who can assist their client's internal Broker Team with sales related coordination and activities. This role involves providing support for sales and retention, serving as a liaison for sales related issues, and collaborating with leadership and sales teams.

Responsibilities

Provides service to internal and external sales agents by responding to sales inquiries and escalations by resolving agent sales related issues, requests and complaints. Interacts with other departmental staff to coordinate matters involving agent including but not limited to agent onboarding, agent commissions, supply orders and fulfillment and sales portals. Develops understanding of commission related issues. Serves as market segment product expert. Remains current on all legislative changes and regulation updates and communicates to appropriate departments to insure consistent information dissemination corporate-wide. Educates individuals, brokers, and FMOs regarding insurance options in the Medicare marketplace and effectively explains processes/guidelines. Develops and maintains a strong relationship with internal staff and account support staff to identify and resolve sales related inquiries and escalations. Works directly with internal and external sales teams to support growth in new Medicare sales and retention of existing Medicare business. Provides regular updates to management with regard to identified and outstanding issues. Works with internal teams and external vendors to facilitate, monitor and track issues and escalations. Serves as liaison between sales teams and management. Reports patterns trends or issues that be preventing contracted brokers from successfully enrolling members.

Qualification Healthcare Payor experience Salesforce Medicare knowledge MS Office Suite Broker support Required High School Diploma 3 years+ experience working supporting the Healthcare Payor industry in a sales and/or broker support type of position. Seeking basic understanding of Medicare, but strong understanding of the healthcare payor sector in general. Salesforce or any similar CRM system is required Strong MS Office Suite experience.