Experienced Full-Time Customer Service Agent - Work From Home Opportunity with Competitive Pay and Comprehensive Benefits at Blithequark

Introduction

Are you ready to embark on a journey of growth and opportunity with a leading organization in the aviation industry? Look no further than Blithequark! As a Customer Service Agent, you will be the face of our company, providing exceptional service to our valued customers while working from the comfort of your own home. With a competitive salary of $35 per hour and a comprehensive benefits package, this is an opportunity you won't want to miss.

About Blithequark

At Blithequark, we are committed to providing an exceptional customer experience while fostering a culture of inclusivity, diversity, and growth. Our company values the well-being and development of our employees, offering a range of benefits and programs to support their personal and professional goals. As a Customer Service Agent, you will be an integral part of our team, working closely with our customers to resolve their queries and provide solutions.

Key Responsibilities

• Issue, reissue, and refund traveler tickets
• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform traveler check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue updates
• Issue vouchers or coordinate with contractors for traveler hotel facilities, meals, and transportation; coordinate refuel and revive
• Perform traveler loading, including ticket lift or ticket lift/confirmation
• Work door reader/scanner and related duties, including pre-boarding, monitoring/checking carry-on items, and gate line models
• Work jetways/spans for purposes of boarding and deplaning travelers
• Make boarding and flight door announcements
• Deliver domestic/international flight records
• Perform traveler administration flight close-out procedures
• Acknowledge, check, and tag travelers' luggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight loading process
• Perform client assistance hands-on training
• Process and complete Visa luggage exchanges at stands in the ticket counter area and activation stations
• Assist travelers with self-service stand check-in and booth items handling at ticket counters
• Line lines at ticket counter stands and ticket counters
• Clear/confirm international reports at booth in the ticket counter area and activation stations
• Acknowledge and initiate travelers' self-labeled bags at activation stations
• Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
• Perform client support work related to handling regional flights and contractor/ground handling arrangements or contracts
• Have regular and predictable attendance on location, including fulfilling any mandatory overtime requirements
• Respond and assist during security as well as emergency situations
• Furnish connecting travelers with gate information
• Provide quality client support in a professional manner and according to Blithequark's guidelines
• Adhere to company policies, procedures, and performance standards
• Complete task-relevant stages of training
• Comply with laws and regulations (e.g., Spot, FAA, TSA)
• Utilize various internal resources/systems, including during client interactions
• Wear uniform as required by company policy

Requirements and Qualifications

Essential Qualifications:

• Bachelor's degree
• Bilingual language skills expected in certain areas
• Relevant valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to obtain proper airport power or US Customs security clearances, if relevant
• Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to fulfill company and security requirements
• Must be authorized to work in the U.S.

Preferred Qualifications:

• Working knowledge of Saber or other Traveler Administration Framework
• Past face-to-face Client assistance experience
• Working in a high-speed environment

What We Offer

Compensation and Benefits:

• Competitive salary of $35 per hour
• Medical benefits: On the first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy
• Health Programs: We believe that you should be your best self - that's why our health programs give you the right tools, resources, and support you need
• 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available following one year
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travels, and more

Why Join Blithequark?

At Blithequark, we value diversity, equity, and inclusion. Our company culture is built on the principles of respect, empathy, and collaboration. As a Customer Service Agent, you will have the opportunity to make a positive impact on our customers' lives while growing your skills and career. We offer a dynamic and supportive work environment that encourages learning, innovation, and teamwork.

How to Apply

If you're ready to take the next step in your career and join our team, please apply now! We look forward to welcoming you to the Blithequark family.