Experienced Customer Experience Agent for Overnight Shift – Driving Exceptional User Experience in Ecommerce and Livestream Shopping

Introduction to blithequark

Imagine being part of a revolutionary ecommerce platform that combines community, shopping, and entertainment to create an unparalleled user experience. blithequark is the largest livestream shopping platform in North America and Europe, offering a vast array of products from fashion and beauty to electronics and collectibles. As a leader in the fast-paced world of live auctions, blithequark is committed to innovation, customer satisfaction, and employee growth. With a strong presence in the US, UK, Ireland, Poland, and Germany, blithequark operates as a remote co-located team, fostering a culture of collaboration, diversity, and inclusivity.

About the Role

The Customer Experience team at blithequark plays a vital role in driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will be responsible for ensuring that customers receive their products as quickly as possible and resolving any issues that may arise. Your primary goal will be to provide exceptional customer service, leveraging your expertise in blithequark's products, processes, and systems to drive positive outcomes for users.

Key Responsibilities:

• Interact with buyers and sellers, adopting a customer-first attitude to ensure a positive experience.
• Resolve customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner.
• Become an expert in blithequark's product, processes, and systems to drive positive outcomes for users.
• Collaborate with other departments to troubleshoot, research, and resolve open questions.
• Identify opportunities to eliminate repeat contacts and improve the overall customer experience.

About You

To thrive in this role, you should be a curious and hungry individual looking to jumpstart your career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be part of building a great company. A customer service mentality with a passion for reaching the best possible outcome is essential. We're looking for individuals with:

Essential Qualifications:

• Openness to working overnight shifts from 10pm - 7:00am PST.
• 2+ years of support experience handling email and/or chat services.
• Weekend availability.
• Understanding of ecommerce and marketplace operations.
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers and a customer-first approach.
• Proactive problem-solving and process-improvement skills.

Preferred Qualifications:

• Bachelor's degree or college experience.
• Previous startup experience.
• Knowledge of collectibles.

Career Growth and Learning Benefits

At blithequark, we're committed to the growth and development of our employees. As a Customer Experience Agent, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Collaboration with cross-functional teams to drive process improvements and innovation.
• Regular feedback and coaching to support your career growth.
• Opportunities for advancement within the company.

Work Environment and Company Culture

blithequark operates as a remote co-located team, with hubs in the US, UK, Ireland, Poland, and Germany. We foster a culture of:

• Diversity, equity, and inclusion.
• Collaboration and open communication.
• Innovation and experimentation.
• Customer obsession and empathy.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly rate: $24.04/hour to $28.85/hour.
• Benefits, including flexible time off policy, holiday pay, health insurance, and more.
• Equity opportunities.
• Work-from-home support, including home office setup allowance and monthly allowance for cell phone and internet.
• Care benefits, including monthly allowance for food and wellness, annual allowance towards childcare, and lifetime benefit for family planning.
• Retirement benefits, including 401k offering and pension plans.

Conclusion

If you're a customer-focused individual with a passion for driving exceptional user experiences, we encourage you to apply for the Customer Experience Agent role at blithequark. Join our team of innovators and help shape the future of ecommerce and livestream shopping. Apply now and take the first step towards an exciting and rewarding career with blithequark!