Remote Patient Access Representative I - Join Our Dynamic Team in a Hybrid Work Environment!

Unlock Your Career Potential with Trinity Health

At Trinity Health, we're committed to delivering compassionate, high-quality care to our patients. As one of the largest not-for-profit, Catholic healthcare systems in the nation, we're dedicated to making a positive impact in the communities we serve. We're now seeking a skilled and motivated Remote Patient Access Representative I to join our team in a hybrid work environment, combining remote work with time in our office.

About the Role

As a Remote Patient Access Representative I, you'll play a vital role in ensuring seamless patient access and registration processes. Your expertise will be crucial in providing excellent customer service, verifying insurance eligibility, and managing patient data with accuracy and attention to detail. This is an excellent opportunity to join a dynamic team and grow your career in a supportive and inclusive environment.

Key Responsibilities

• Greet patients upon arrival, enter them into the patient tracking system, and distribute patient information according to hospital policy and compliance regulations.
• Verify patient insurance and eligibility/benefits, obtain insurance referrals, and maintain knowledge of insurance requirements.
• Understand the basics of coding diagnoses and procedures for insurance authorizations and Medicare compliance.
• Collect self-pay deposits, co-payments, and deductibles from patients, and post payments into the hospital system.
• Assist patients with financial assistance and refer them to financial counseling as needed.
• Explain and obtain legal signatures on consents for treatment, level of care/status change, and payments.
• Coordinate with the Clinical Team to ensure patient safety and efficient service delivery.
• Manage time effectively to meet departmental productivity standards and maintain high attention to detail.
• Participate in department or individual performance improvement initiatives and complete assigned educational and skills development activities.

Essential Qualifications

To succeed in this role, you'll need:

• A high school diploma or equivalent combination of education and experience.
• Minimum of one (1) year experience in patient access functions within a hospital or clinic environment.
• HFMA CRCR or NAHAM CHAA certification required within one (1) year of hire.
• Medical terminology and knowledge of diagnostic and procedural coding.
• Effective written and verbal communication skills, with the ability to multi-task and prioritize needs.
• Customer service experience and strong clerical and computer skills.
• Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• Experience in a complex, multi-site environment.
• Knowledge and experience of insurance verification, with the ability to explain benefits and secure necessary authorizations.
• Excellent interpersonal skills, with the ability to inspire and motivate others.

What We Offer

At Trinity Health, we're committed to supporting our colleagues' growth and well-being. As a Remote Patient Access Representative I, you'll enjoy:

• A competitive salary range of $14.72 - $22.08.
• A hybrid work model, combining remote work with time in our office.
• Opportunities for career growth and professional development.
• A comprehensive benefits package, available on day one.
• Tuition assistance to support your ongoing education.
• A culture that values diversity, equity, and inclusion.

Our Commitment to Diversity and Inclusion

At Trinity Health, we believe that a diverse and inclusive workforce is essential to delivering exceptional care to our patients. We're committed to creating an environment where everyone feels valued, respected, and empowered to succeed. As an Equal Opportunity Employer, we welcome applicants from all backgrounds and perspectives.

Why Join Us?

By joining our team as a Remote Patient Access Representative I, you'll become part of a dynamic and supportive community that is dedicated to making a positive impact in the lives of our patients. You'll have the opportunity to grow your career, develop new skills, and contribute to our mission of delivering compassionate, high-quality care.

Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team, and we're committed to providing a supportive and inclusive environment for all our colleagues.

Apply Now!

If you're ready to take the next step in your career and join a team that is passionate about delivering exceptional care, we encourage you to apply for this exciting opportunity. Please submit your application, and we'll be in touch to discuss how your skills and experience align with our needs.

We're excited to welcome you to our team and explore the possibilities together!