Experienced Entry-Level Collector – Remote Customer Service Representative for Timeshare Collections (Las Vegas Only)

About Us

At Workwarp, we're a dynamic and innovative company that's dedicated to providing exceptional customer service and support to our clients. As a remote Entry-Level Collector, you'll be an integral part of our team, working from the comfort of your own home to deliver outstanding results and exceed our customers' expectations. Our company culture is built on a foundation of trust, respect, and open communication, and we're committed to fostering a positive and inclusive work environment that supports the growth and development of our employees.

Job Highlights

• Start Date: Immediate openings available
• Position: Remote Entry-Level Collector
• Compensation: A competitive salary and amazing bonus potential
• Company: Workwarp
• Location: Remote (Las Vegas only)

About the Role

We're seeking an experienced and motivated Entry-Level Collector to join our team as a remote customer service representative. As a key member of our collections team, you'll be responsible for handling inbound and outbound calls, assisting owners with understanding their ownership and contracts, and maintaining accurate and detailed records of all interactions. Your primary goal will be to collect payments and resolve any issues in a professional, courteous, and timely manner, while adhering to all state and federal laws and regulations.

Key Responsibilities:

• Perform all collection activity in accordance with company and Federal regulations, with a focus on maintaining acceptable delinquency percentages.
• Maintain required levels of phone activity, contact percentages, and other key performance indicators.
• Legally, ethically, and confidentially handle any correspondence and/or payments received.
• Maintain detailed and organized support documentation related to the handling of any owner account, including requesting skip tracing when necessary.
• Assist all members of the collections staff with daily processes and procedures when required.

Requirements

To be successful in this role, you'll need to possess the following qualifications and skills:

Essential Qualifications:

• High School Diploma or equivalent (GED)
• At least 1 year of experience in a related area, such as customer service, collections, or sales
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and colleagues
• Must meet federal and state licensure requirements
• Flexible schedule, with availability to work Monday through Saturday from 8am to 11pm

Preferred Qualifications:

• More than 2 years of experience in a related area, with a proven track record of success in collections or customer service
• Experience in the timeshare industry, with knowledge of contracts and ownership agreements
• Experience with skip tracing and other collection techniques

About Our Company Culture

At Workwarp, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. We offer a range of benefits and perks, including:

• Recognition programs and rewards for outstanding performance
• Excellent health care options, including medical, dental, and vision
• A people-first culture that prioritizes employee well-being and satisfaction
• Go Hilton: Travel discounts program, offering exclusive rates at Hilton hotels worldwide
• Perks at work: Employee pricing platform, providing discounts on everyday items
• Employee Assistance Program, supporting physical and mental well-being
• Paid vacation time and paid sick days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

Why Join Our Team?

As a remote Entry-Level Collector at Workwarp, you'll have the opportunity to work from the comfort of your own home, with a competitive salary and amazing bonus potential. You'll also be part of a dynamic and innovative company that's dedicated to providing exceptional customer service and support to our clients. Our company culture is built on a foundation of trust, respect, and open communication, and we're committed to fostering a positive and inclusive work environment that supports the growth and development of our employees.

How to Apply

If you're a motivated and experienced Entry-Level Collector looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the role and to submit your application. We look forward to hearing from you!