Experienced Bilingual Customer Engagement Representative – Hybrid Role at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for building strong relationships with customers? If so, we invite you to join blithequark, a revolutionary company that's changing the way people interact with their passions. As a Bilingual Customer Engagement Representative, you'll play a vital role in shaping the customer journey for our growing portfolio of Powersports loans.

About blithequark

blithequark is a remote-first company that's redefining the recreational purchasing experience. We combine cutting-edge technology and innovative risk strategies to make lifestyle purchases fast, easy, and accessible. Our mission is to connect people with their passions, and we're committed to delivering a seamless, end-to-end digital buying experience. With over 550 employees, 30 OEM partners, and 4,000 dealer partners, we're a dynamic and growing organization that's shaping the future of Powersports.

The Role

As a Bilingual Customer Engagement Representative, you'll be part of our Roadrunner's Servicing Center in Irving, Texas. You'll be responsible for handling an average of 80 inbound and outbound calls per day, processing phone payments, conducting outbound customer interview calls, and communicating with customers via online chat channels. Your primary goal will be to resolve common customer concerns regarding their Powersports loans, ensuring that our customers receive exceptional service and support.

Key Responsibilities:

* Handle an average of 80 inbound and outbound calls per day

• Process phone payments
• Conduct outbound customer interview calls
• Communicate and resolve customer issues via online chat channel
• Resolve common customer concerns regarding their Powersports loan
• Meet monthly productivity and quality goals
• Comply with all federal and state-specific laws that regulate collections and servicing activities

Requirements:

* High School Diploma or GED required (some college coursework a plus)

• Two years of customer service experience, ideally in auto finance or an installment loan portfolio
• Collection experience is a plus
• Working knowledge of Word and Excel
• Ability to master the use of web-based system of record (LoanPro) – Training Provided
• Strong communication skills both verbally and written as roles are a combination of phone and communicating through chat
• Bi-Lingual English/Spanish a plus
• Excellent "people" skills and a strong customer service attitude
• Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays
• Honest with a strong work ethic, unscheduled absences are rare, and always punctual

Benefits:

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

Why Join blithequark?

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Bilingual Customer Engagement Representative, you'll have the opportunity to:

• Work with a dynamic and growing organization that's shaping the future of Powersports
• Develop your skills and expertise in customer service, collections, and loan servicing
• Collaborate with a diverse team of professionals who share your passion for delivering exceptional customer experiences
• Enjoy a comprehensive benefits package that includes robust health care plans, generous PTO, and educational assistance
• Participate in ongoing training and development programs that help you grow and succeed in your role

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Apply for this job