Experienced Customer Practice Manager, Media & Entertainment, US - Telco, Media, Entertainment, Games, and Sports - ProServe at blithequark

Are you a seasoned professional with a passion for driving business growth and delivering transformative customer experiences in the Media & Entertainment domain? Do you have a proven track record of leading large-scale enterprise IT transformation programs and establishing strong executive relationships across business and technology groups? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Practice Manager, Media & Entertainment, US - Telco, Media, Entertainment, Games, and Sports - ProServe.

About blithequark

blithequark is a leading provider of cloud-based solutions and services, empowering businesses to innovate and thrive in the digital age. Our ProServe team is dedicated to delivering exceptional customer experiences and driving business outcomes through cloud transformation. As a Customer Practice Manager, you will play a critical role in leading and supporting transformative customer programs, developing long-term ProServe strategies, and executing against those strategies within our Media & Entertainment vertical in the United States.

Key Responsibilities

As an Experienced Customer Practice Manager, you will be responsible for:

• Leading business outcomes and articulating accelerated customer outcomes through cloud transformation
• Executing long-term strategic customer transformation roadmaps with a high bias for action to deliver results in ProServe and Platform bookings in the near term
• Developing a unified account plan and pursuit plan that aligns with the AWS account team (direct sales)
• Establishing executive relationships across business and technology groups, including executive sponsorship of programs
• Establishing an internal network at blithequark, including key organizations critical to success, such as the Account Team (#OneTeam), Partner team, Global Services organization, Finance, and Legal
• Delivering on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and blithequark ProServe business objectives
• Supporting scale through shared learnings and mechanisms across the ProServe team

Domain Expertise

We are seeking a candidate with expertise in 2 or more of the following domain areas:

• Content Production
• Media Supply Chain
• Direct to Consumer / Streaming
• Customer Data Platform / Audience Monetization
• Generative AI for Media & Entertainment workloads

About the Team

Our team at blithequark values diverse experiences and encourages candidates from all backgrounds to apply. We believe that a diverse and inclusive workplace is essential to driving innovation and delivering exceptional customer experiences.

Why blithequark?

blithequark is the world's most comprehensive and broadly adopted cloud platform, empowering businesses to innovate and thrive in the digital age. We pioneered cloud computing and continue to innovate, which is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

At blithequark, we foster a culture of inclusion that empowers us to be proud of our differences. Our employee-led affinity groups and ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We are committed to helping our employees develop into better-rounded professionals through endless knowledge-sharing, mentorship, and other career-advancing resources.

Work/Life Balance

We value work-life harmony and strive for flexibility as part of our working culture. Achieving success at work should never come at the expense of sacrifices at home.

Basic Qualifications

* Bachelor's degree or 7+ years of professional or military experience

• 5+ years of Media & Entertainment Industry experience
• 8+ years of IT consulting and management experience in customer-facing roles
• A proven track record of scoping, selling, and delivering large-scale enterprise IT transformation programs
• Experience in leading solutions that include core products, third-party products, and custom-built solutions

Preferred Qualifications

* A consistent track record of achieving sales targets and opportunity management

• Excellent written and verbal communication skills, including workgroup leadership and executive presentations

Compensation & Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

How to Apply

If you are a motivated and experienced professional with a passion for driving business growth and delivering transformative customer experiences, we invite you to apply for this exciting opportunity. Please submit your application via our internal or external career site.

Equal Opportunity Employer

blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.blithequark.jobs/en/disability/us.

Los Angeles County Applicants

Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply for this job