Experienced Customer Service Support Representative – Patient Care and Billing Resolution

At blithequark, we're on a mission to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. As a valued member of our team, you'll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Our Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.

Job Summary:

We're looking for a highly motivated and detail-oriented Customer Service Support Representative to join our team. As a key member of our Patient Customer Service department, you'll be responsible for providing exceptional customer experiences to patients, doctors' offices, and private insurance carriers. You'll be the first point of contact for patients with billing inquiries, and your ability to resolve issues efficiently and effectively will make a significant impact on our customers' satisfaction.

Responsibilities:

* Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing timely and accurate responses to their inquiries

• Utilize multiple resources to resolve patient inquiries while on the phone, including but not limited to:

+ Patient records and billing information + Insurance carrier policies and procedures + Medical billing and coding guidelines

• Maintain performance goals, including but not limited to:

+ Average handle time (AHT) + First call resolution (FCR) + Customer satisfaction (CSAT)

• Complete a structured training program to become proficient with our processes and systems
• Navigate multiple computer screens and applications, including but not limited to:

+ Patient management systems + Billing and insurance systems + CRM software

• Enter alpha-numeric data accurately and efficiently into our systems
• Collaborate with internal stakeholders, including but not limited to:

+ Patient advocates + Insurance carriers + Medical billing and coding specialists

Requirements:

* High school diploma or equivalent required; associate's or bachelor's degree preferred

• Previous medical and/or call center experience a plus
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Excellent communication and interpersonal skills, with the ability to build rapport with patients and internal stakeholders
• Strong problem-solving and analytical skills, with the ability to resolve complex issues efficiently and effectively
• Proficiency in Microsoft Office, including but not limited to:

+ Word + Excel + Outlook

• Ability to connect equipment to a router/modem with an Ethernet cord; equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspots with an Ethernet port

Why Join blithequark?

* Work from home opportunity with a dedicated workspace

• Medical, Vision, and Dental Insurance Options
• Flexible Spending Accounts
• 401(k) and Employee Stock Purchase plans
• No Charge Lab Testing
• Fitness Reimbursement Program
• Competitive hourly rate of $0.00 or state/local minimum wage, if higher

What We Offer:

* A dynamic and supportive work environment with opportunities for growth and development

• A comprehensive benefits package, including but not limited to:

+ Medical, Vision, and Dental Insurance + Flexible Spending Accounts + 401(k) and Employee Stock Purchase plans + No Charge Lab Testing + Fitness Reimbursement Program

• A competitive hourly rate and opportunities for overtime pay
• A chance to make a real difference in the lives of our patients and customers

Equal Opportunity Employer:

blithequark is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual. We are an affirmative action employer and welcome applications from diverse candidates.

Accessibility:

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How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application, and don't forget to follow us on social media to stay up-to-date on the latest news and job openings at blithequark. Apply for this job