Experienced Full Stack Seasonal Chat and Phone Technical Support and Customer Service Agent - Inbound Call Center Opportunities with Comprehensive Training and Growth Potential at Blithequark

About Blithequark and Our Mission

Blithequark is a global leader in the customer experience (CX) industry, operating with a team of 170,000 associates across the globe. We're the driving force behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. Our mission is to create memorable experiences for our customers and associates alike, fostering a culture that values small moments and celebrates big wins. With over 20 years of experience in customer support roles, we've developed modernized application technology that benefits both our customers and our team members.

Job Summary

We're currently seeking a Seasonal Customer Service Representative to join our team of incredible people at Blithequark. As a Chat and Phone Tech Support/Customer Service Agent, you will have the opportunity to provide exceptional support experiences to our customers via phone and chat. This is a unique chance to improve your quality of life, grow your career, and be part of a company that believes in creating positive moments for each other. Our call center jobs are designed to be rewarding, with a focus on memorable associate experiences.

Key Responsibilities

• Provide basic technical support via phone or chat to customers, ensuring prompt and effective resolution of their queries.
• Deliver an exceptional support experience that meets or exceeds customer expectations, fostering loyalty and satisfaction.
• Interact and communicate effectively with a variety of customers, demonstrating empathy and understanding in a fast-paced environment.
• Provide a memorable and delightful experience for customers, aligning with Blithequark's values and customer experience standards.

What We Offer

Work Environment and Benefits

• Flexible Work Arrangements: Work from the comfort of your own home, with the opportunity to transition to onsite roles in the future.
• Equipment Provided: Computer equipment, including a monitor, will be provided, ensuring you're set up for success.
• Full-Time Schedule: Enjoy a consistent schedule with the flexibility of a seasonal role, with opportunities to become permanent.
• Competitive Compensation: Earn $14/hour, with incentive opportunities to boost your earnings.
• Comprehensive Training: Hands-on, 100% paid training to equip you with the skills and knowledge needed to succeed.
• Internal Mobility: 84% of our managers are promoted within, offering a clear path for career growth and advancement.
• Employee Discounts: Take advantage of exclusive discounts on our services and products.
• Referral Bonuses: Earn bonuses for referring friends and colleagues who join our team.
• EverBetter Wellness Program: Prioritize your well-being with our comprehensive wellness program.

Cultural Values and Work Environment

At Blithequark, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Our culture values:

• Innovation: We're committed to innovative thinking and digital solutions that enhance customer experiences.
• Empathy: We prioritize empathy and understanding in our interactions with customers and each other.
• Teamwork: Collaboration and teamwork are essential to our success, fostering a sense of community and shared purpose.
• Growth: We invest in our associates' growth and development, providing opportunities for learning and advancement.

Requirements and Qualifications

Essential Qualifications

• Age: 18 years of age or older.
• Education: High School Diploma or GED Equivalent.
• Flexibility: Flexible to meet the needs of our business, with a willingness to adapt to changing priorities.

Equipment and Internet Requirements

• Monitor: A standalone monitor with a 19-inch screen.
• Internet Connection: A hardwired internet connection with a minimum speed of 5.0 Mbps down and 5.0 Mbps up.
• Phone Line: A working phone line, either a home phone or mobile.
• Home Office: A noise-free and distraction-free environment, with a desk and ergonomic chair.

Location Requirements

• Residency: Must live in the United States.
• State Requirements: Applicants must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career opportunity, we encourage you to apply. Join our team at Blithequark and be part of a company that values small moments and celebrates big wins.

Apply Now

Equal Employment Opportunity

Blithequark is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to:

• Race
• Age
• Color
• Religion
• Sex
• Creed
• National Origin
• Ancestry
• Citizenship
• Disability/Handicap
• Marital Status
• Protected Veteran Status
• Uniform Status
• Sexual Orientation
• Pregnancy
• Genetic Information
• Gender Identity and Expression
• Any other basis protected by federal, state, or local law.

We forbid discrimination of all kinds, whether directed at associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.